High School/GED required.
Requires a minimum of 2 years related medical office, hospital, call center, or customer service environment.
Additional education may substitute for experience, to the extent permitted by the JHU equivalency formula
JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.
2 yrs of college.
Working knowledge of sub specialties in the department.
Working knowledge of medical and insurance terminology.
Working knowledge of hospital and provider referral protocols.
Working knowledge of medical insurance plans, billing, regulations, especially managed care plans.
Working knowledge of PC Word processing, PC spreadsheets and applications.
Will be expected become certified on host systems EPIC, Meditech, OCIS, MOSAIC and IDX as appropriate within introductory period.
Proficiency on multi-line phone or ACD or similar system, copier, fax machine, calculator, information applications (scheduling, registration, referral management, etc.) and any other technology applications required for the position (electronic insurance verification, email, etc.)
Knowledge of referral tracking and handling of medical records.
Type at least 35 wpm.
Excellent verbal and written communication, professional telephone manner, interviewing and interpersonal skills to interact with patients, families, members of the health care team and external agencies. This includes the ability to deal effectively with angry and/or upset customers.
Ability to work with diverse populations.