Middlesex Community College (MCC) employs over 1,000 people in full-time, part-time, faculty, professional administrative and support positions at campuses in both Lowell and Bedford. MCC is a dynamic institution, priding itself on the quality as well as the diversity of its programs. MCC is an Equal Opportunity Employer.
We are also committed to the recruitment and retention of a diverse workforce that reflects the communities we serve. We are an affiliate of the National Coalition Building Institute. We have significantly increased the diversity of our faculty and staff over the last five years, and are one of Massachusetts colleges participating in the Commonwealth Compact whose mission is to establish Massachusetts as a uniquely inclusive, honest and supportive community of -- and for -- diverse people, to acknowledge our mixed history in this effort, and to face squarely the challenges that still need to be overcome, understanding that the rich promise of the region's growing diversity must be tapped fully if Boston and Massachusetts are to achieve their economic, civic and social potential.
Applications for employment are considered without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, genetic information, marital status, or veteran status. MCC strives for a faculty and staff that reflect its richly diverse community of students.
Middlesex Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran status, genetic information, gender identity or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation or sexual violence shall be referred to the College's Affirmative Action and/or Title IX Coordinator, the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights.
Prospective employees are encouraged to review the College's Annual Safety & Security Report, in compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, which can be found on the disclosure page of the College's website at: https://www.middlesex.mass.edu/disclosurestatements/campsecrpt.aspx
Title: Associate Director of Student Accounts
Unit: Non-Unit Professional, Staff Associate Grade 5
Department: Student Accounts Office
Reports To: Director of Student Financial Services
Date: March 7, 2017
The Associate Director of Student Accounts is an enthusiastic, creative and knowledgeable member of the Student Accounts team. Under the direction of the Director of Student Financial Services, responsible for supervising all aspects of the customer service related functions that pertain to student billing, tuition, fees, and miscellaneous income at the College. The position will include work at both the Lowell and Bedford Campuses serving our diverse student, faculty, and staff community.
ESSENTIAL JOB FUNCTIONS:
- Supervises and manages the day-to-day functions in the Lowell office.
- Responsible for the training and overseeing of the development of the staff on both campuses with relations to customer service to ensure compliance with federal and state regulations; and too meet the colleges overall commitment to strive for excellence.
- Conducts meetings with the staff on both campuses on an as needed basis to review policies and procedures and provide updated college wide initiatives and upcoming events to ensure that the office is providing the highest level of customer service for the College.
- Accountable for all student billing with the use of Form Fusion computer software for the creation of the billing templates; in addition to the use of Microsoft Access report writing to develop, implement, and maintain the billing process in order to ensure compliance with state and federal dunning notice regulations.
- Serves as the College point of contact for student appeals regarding their accounts/bills. Chairs a college-wide committee responsible for reviewing and responding to the appeals, in addition compiles and maintains a database used to create reports related to the committee's responses to senior finance administrators
- Manages the pre-collections process and the placement of accounts to MCC's collection agency (s) and the Commonwealth of Massachusetts State Intercept program with the use of Microsoft Access report writing to maintain compliance with state and federal collection regulations.
- Serves as the College point of contact for disputes related to the State Intercept program.
- Maintains the Student Accounts Office Website with the use of OmniUpdate Publish computer software.
- Responsible for accurate and timely bank deposits and for the accounting of all data received from both electronic and manual transfers.
- Calculates and issues checks to students who have overpaid their student accounts.
- Accountable for the generation and reporting of the 1098T forms with the use of Form Fusion computer software to both the students and Federal Government in compliance with federal guidelines.
- Serves as the College point of contact for questions related to 1098T forms.
- Responsible for the creation and updating of queries relating to essential job functions with the use of Microsoft Access, enabling the Student Accounts Office to run more efficiently.
- Manages the Health Insurance process in compliance with state guidelines.
- Ensures that all compliance issues are met in an accurate and timely manner.
- Responsible for the maintenance of the Policies and Procedures relative to the day to day operations of the Student Accounts Office to ensure compliance with state and federal regulations and policies.
- Works closely with other departments throughout the College on an as needed basis with all issues related to students.
OTHER DUTIES AND RESPONSIBILITIES:
- Promotes and maintains responsive community relations.
- Maintains current knowledge of federal and state laws and regulations as they impact personnel supervised and the tasks performed.
- Performs other related duties as required.
Supervises Lowell Office Full and Part-time Staff. Carries out supervisory responsibilities in accordance with Middlesex Community College's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
- Duties require Bachelor's degree, knowledge of accounts receivable, and at least three (3) years of related experience.
- Knowledge of general accounting practices.
- Solid computer skills and the ability to learn and use a variety of software programs including but not limited to Banner, Form Fusion and Microsoft Access.
- Excellent working knowledge of accounts receivable principles, methods, and standards with ability to adapt established methods to varied accounting transactions.
- Ability to perform detailed work involving written and numerical data and to make arithmetical calculations rapidly and accurately.
- Commitment to the mission and philosophy of the College with a strong understanding and respect for the goals of department activities.
- Ability to recognize department-wide priorities and work cooperatively to support their accomplishment.
- Ability to market programs and ideas; to communicate effectively both verbally and in writing; to establish positive public relations, and to interact effectively with a wide variety of people.
- Organizational and supervisory skills.
- Demonstrated ability to work with the public in a highly energetic environment.
- Demonstrated ability to perform tasks in a team environment.
- Demonstrated experience or knowledge of working with student, staff and faculty of diverse socioeconomic, cultural, and ethnic backgrounds, including those with different levels of academic preparation and varying physical and learning abilities.
- Bilingual skills preferred.
WORKING CONDITIONS/PHYSICAL DEMANDS:
- Normal office environment, not subject to extreme variations of temperature, noise, odors, etc.
- Regularly uses computer keyboards requiring eye-hand coordination and finger dexterity.
- More than half of time spent in normal office setting.
- May require occasional lifting for bulk mailings or moving of boxes.
The above statements are intended to describe the general nature and level of work being performed by people assigned to do this job. The above is not intended to be an exhaustive list of all responsibilities and duties required.
This is a full-time Grade 5 Non-Unit Professional position. The position will be located in both the Bedford and Lowell campuses.
Starting Date: April, 2017
Salary Range: $43,300 - $62,700
Application Deadline: March 28, 2017
The College will not sponsor applicants for work visas.
Applicants interested in applying MUST submit the following documents via the online application:
1. Cover Letter
Follow the steps below.
After completing all of the steps below, please go back into the newly created account and double check that your resume, cover letter, application & disclosure forms were uploaded as requested and appear in the format you desire.
Middlesex Community College understands that persons with specific disabilities may need assistance with the job application process and/or with the interview process. For confidential assistance with the job application process, please contact the Affirmative Action Officer at 781-280-3536
If you have any questions follow the link to the Help Desk noted in the menu above to the left.
The College will not sponsor applicants for work visas.