Minimum of three years of related work experience and/or relevant training.
Demonstrated experience to successfully work under pressure and meet deadlines.
Demonstrated experience to successfully maintain positive intercultural and interpersonal relationships.
Demonstrated experience to successfully provide quality customer service.
Demonstrated experience to successfully maintain satisfactory work performance and attendance records.
Possess strong verbal, written, and interpersonal skills.
Typing and spelling competency.
Demonstrated leadership in a team environment
Demonstrated experience too successfully to use various computer software applications.
Demonstrated experience working in team environment and ability to learn specialized hardware and software
Demonstrated experience to successfully work independently, organize own work and coordinate work activities of others.
Demonstrated proficiency in Microsoft Office applications and ability to learn specialized hardware and software
Able to work nights and weekends and must be flexible enough to work a variety of shifts
Excellent grammar and proofreading skills.
Some college course work.
Responsibilities Building Safety and Operations
Responsible for the security and safety of all library users, resources, collections and equipment and for ensuring that the library environment is conducive to learning
Library contact with the Grand Valley Police Department and Facilities during late nights
Oversees secure closure of the library
Implements emergency procedures and communicates with emergency personnel as needed
Oversees and participates in re-zoning of furniture in spaces throughout the Mary Idema Pew Library
Understands and promotes the building's energy compliance measures and LEED certification
Assists with projects as assigned
Access and Delivery
Oversees the activity of A &D student employees during assigned shifts collaborating with A & D student supervisor
Assists with coordination of ASRS and stacks management projects in the evenings
Collaborates with Evening Operations and User Services Manager on projects related to library operations
Prepares items for interlibrary delivery and off-campus mailing to patrons
Participates in projects in A & D related projects and processes
Assists with projects as assigned
Works regular shifts at the single service point, overseeing all activity, including the frontline and behind the scenes services provided by student employees. This requires active engagement with student employees to identify teachable moments, provide coaching and feedback, and to gain perspective on what students are seeing around the building.
Delivers exemplary customer service, in person and virtually, by maintaining satisfactory levels of competency in a number of diverse and complex areas associated with our single service point
Provides reference assistance requiring significant knowledge of the library's services, holdings, website and online databases
Supports and assists IT Helpdesk employees and consultants in the Knowledge Market
Participates in the promotion of library services
Provides day of support for library hosted events and programs in the Mary Idema Pew Library Learning and Information Commons
Participates in User Experience research initiatives aimed at better understanding and improving user experience
Roams the library to collect data, answer questions, and help with facilities and security-related issues
Demonstrates knowledge of design features and building facts and leads building tours
Identify and report problems with the facilities (i.e. burned-out light bulbs, water leaks, etc.) and help reduce energy use in the building
Develops and maintains thorough knowledge of job
Works collaboratively and cooperatively with librarians and staff within unit, across the library organization, and across the university and the larger community
Manages professional relationship and responsibilities in a manner that reflects well on the University Libraries
Demonstrates willingness to grow and learn new skills
Demonstrates flexibility, openness, and receptivity to new ideas and approaches
Demonstrates innovation, creativity, and informed risk-taking
Demonstrates effective and efficient use of resources
Develops and maintains the intercultural understanding and awareness required to work in a diverse workplace and serve a diverse population
Standard Hours for this position: Fall and Winter Semester Sunday - Thursday Nights 5:30pm - 2:30am
Spring and Summer Semester Sunday - Thursday Evenings 1:30pm - 10:30pm
Job Classification/Range: C-3 ($16.46 - $21.84)
Application Deadline: March 29, 2017
How to Apply: Apply online at jobs.gvsu.edu and select "Apply now". Please include a cover letter and resume. The online application will allow you to attach these documents electronically. If you need assistance, call Human Resources at 616-331-2215.
Grand Valley State University educates students to shape their lives, their professions, and their societies. The university contributes to the enrichment of society through excellent teaching, active scholarship, and public service.