PROGRAM OPERATIONS SPECIALIST
|Req #: ||143448 |
|Department: ||HEALTH SCIENCES RISK MANAGEMENT |
|Job Location: || Health Sciences Center |
|Posting Date: ||03/15/2017 |
|Closing Info: || Open Until Filled |
|Salary: ||Salary is commensurate with education and experience. |
| The University of Washington (UW) is proud to be one of the nation's premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty. |
Health Sciences Risk Management has an outstanding opportunity for a Program Operations Specialist. This position will work with management of departmental financial processes as they relate to patient events and grievances, analysis and assignment of all incoming requests for risk management support; regular production and analysis of documents responsive to public records requests and/or discovery; development and execution of procedures relating to financial, case management, and quality/risk management committee functions; coordination and planning of committee meetings including clinical risk management and quality committees with creation, analysis, and management of reports. Coordination of risk management education activities including creation and administration of surveys to measure success and analysis of survey results.
This position is responsible for the above activities as they apply to the University of Washington Medical Center, UW Neighborhood Clinics, the School of Dentistry, the School of Medicine, Hall Health Primary Care Center and Health Sciences Administration. On occasion, position may perform duties listed above related to Northwest Hospital and the Children's University Medical Group. This position may also be required to provide backup for comparable departmental positions assigned to other UW Medicine components.
This position is required to understand and respond to the varying needs of the Health Sciences & UW Medicine Risk Management program as they apply to various entities. Position constantly encounters, analyzes, and utilizes extremely confidential information in relation to patient events, complaints, and grievances. This position is required to independently manage financial functions that are both extremely time-sensitive and high-value. It is also responsible for working with other risk management staff to provide responses to public records requests and discovery requests that may require significant analysis to determine responsiveness. The position is required to maintain a working knowledge of the duties performed by a large number of departments as well as the variances within departmental teams in order to appropriately triage and assign requests for risk management assistance.
Analyze and assign or act on requests for Health Sciences & UW Medicine Risk Management assistance, involvement, and participation. Requests may come from patients and their families, clinicians and staff, UW Medicine administration, or UW/UW Medicine support staff such as UWM Compliance or quality improvement and patient safety groups. This requires the ability to independently prioritize existing commitments and departmental workflow structures. Also includes development and execution of related policies and procedures.
Analyze, perform, and track account adjustments and reimbursements for patient events and grievances to ensure accuracy and appropriateness. This includes collaboration with risk manager teams and the HSRM Manager for final reconciliation of financial processes. Also includes development and execution of related policies and procedures.
Coordination and planning of committee meetings including clinical risk management and quality committees. This includes analysis, management, and creation of various reports related to quality improvement activities. This also requires creation and analysis of content of minutes and maintenance of committee records.
Maintain regular documentation of risk management education programs and create/administer surveys to measure effectiveness of programs. Includes analysis of survey results with reports to staff administering educational programs.
Independently search for and provide responses to public records and/or discovery requests. This requires analysis of records to determine responsiveness.
Other duties as assigned by the HSRM Manager and Director. Examples of such are participation in inventory management and compliance activities, equipment inventory activities, surplus management, safety regulation compliance, record retention and disposition, and training various levels of staff regarding each of these areas.
For detailed information on Benefits for this position click here.
| Bachelor's degree or equivalent experience plus a minimum of two to three years' experience including: |
Excellent administrative skills with a high degree of accuracy and attention to detail.
Effective and professional oral and written communication skills. Must be able to communicate courteously, professionally and clearly with all levels of UW management and staff, vendors and UW Medicine customers.
Experience-based knowledge of customer service techniques
Ability to exercise independent judgment, decision-making, and problem-solving skills.
Ability to multi-task, prioritize work and manage a heavy workload with frequent interruptions.
Thorough knowledge of and extensive experience with administrative software systems, including Microsoft Office Suite (Word, Excel, PowerPoint, Access, and Visio).
Strong data mining skills
Demonstrated analytical and problem-solving skills.
Proven ability to work effectively in a team environment.
Equivalent education/experience will substitute for all minimum qualifications except where there are legal requirements such as license/certification/registration.
| Experience using risk management software and related reporting software. |
Experience using RiskMaster software and SAP Business Objects software.
Knowledge of UW and UW Medicine administrative systems.
Experience in a clinical quality improvement or risk management setting, preferably within a hospital or healthcare setting, or equivalent education/experience
Experience in a support position in a legal setting.
|CONDITION OF EMPLOYMENT:|
| This position requires some flexibility in work schedule. |
The Health Sciences Risk Management Department works in collaboration with Compliance and Risk Services to protect the Health Sciences schools from the financial impact of accidental loss related to patient care activities. The department manages and mitigates professional liability adverse events, provides risk management education programs and guidance to UW Medicine entities for their patient complaint programs as required by state and federal law, and provides consultative services up request. An integral part of the department mission is the use of a risk management database, which it manages and shares with the functional areas of patient relations, quality improvement, and the compliance and privacy programs in the Schools of Medicine and Dentistry.
HIPAA Job Description Competency Statements:
Demonstrates knowledge and understanding of patient privacy rights. Maintains confidentiality of all medical, financial, or other sensitive materials and information in printed, electronic or verbal form, which may jeopardize the privacy of patients. Accesses and uses the minimum necessary patient identifiable information to perform job responsibilities and duties and only for authorized purposes.
Demonstrates knowledge and understanding of, and maintains confidentiality of employee information and medical center strategic plans and initiatives, financial information or other sensitive materials and information in printed, electronic or verbal form, which may jeopardize employee rights or organization's operations. Accesses and uses the minimum necessary employee and organization information to perform job responsibilities and duties and only for authorized purposes
The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Workforce Authorization, Criminal Conviction History, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select Apply to this position. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your My Jobs page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.
Appointment to this position is contingent upon obtaining satisfactory results from a criminal background check.