Assistant Director, Office for Military-Affiliated Communities - 74308
If youre ready to work for an organization that nurtures diversity, respect, professional development and a comfortable work-life fit, we invite you to explore this opportunity and apply online, for the position of Assistant Director; Office for Military-Affiliated Communities (OMAC), reporting to the Director of the Student Services Center, a unit of the Division of Student Affairs.
Note: Not all unique aspects of the job are covered by this job description
Administer, implement, and interpret university and department policies and procedures on issues regarding admission, financial aid, housing, registrar services, visa services, student life, advising, career counseling and academic services. Identify, clarify, and resolve highly visible or complex issues with substantial significance and impact that may span multiple areas, using advanced technical and professional knowledge requiring independent judgment.
The position provides administrative and program management for the campus and community, within the structure of Student and Academic Services (SAS), with a strong focus on supporting academic, financial, and programming services to the military affiliated communities, and collaborating with various University departments to support them. The Assistant Director will also facilitate fund raising activities, and interface with the Office of Development (OOD) to obtain donor funds to maintain and grow the OMAC office responsibilities and resources necessary to support Stanfords military affiliated communities.
Administer the Office for Military-Affiliated Communities, evaluate and recommend decisions on program eligibility and is responsible for the federal certification of veterans benefits.
- Serve as Certifying Officer for all Veteran Administration (VA) benefits.
- Manage compliance with VA (Federal) and CSAAVE (State), and maintains educational benefits files in accordance with federal regulations.
- Manage the application process both on-line and in person.
- Use PeopleSoft and VA ONCE to process certifications, and manage the veterans student record in PeopleSoft.
- Submit VA certifications, enrollment adjustments, and student data through VA ONCE system.
- Prepare for federal audits and facilitate the visit.
Provide advice to students on a range of issues, including, but not limited to, academic progress, academic program policies, career plans, accessibility, community standards, etc., in order to assist them in making appropriate choices and decisions.
- Provide advising for students to be in compliance for receipt of benefits.
- Meet with students to assess issues as it relates to records and provide information on resolutions or refer to appropriate staff or faculty (i.e. enrollment petitions, withdrawals, grade changes, withdrawals, degree/enrollment verifications, etc.). Process SSN changes, on the spot enrollment and degree verifications, etc.
- Coordinate registration workshops and presentations at various university sessions.
Collaborate with others to help resolve program issues and concerns, interpret policies, and mediate complex and sensitive issues.
- Serve as the primary contact for veteran benefits issues, and work with appropriate departments (i.e. Financial Aid, Student inancials, Haas Center, summer session, Registrars Office) to resolve with creative solutions and sensitivity to the veterans individual needs. Resolves VA educational benefits inquiries through trained expertise.
Develop and implement plans for outreach efforts, develop and maintain external community and university liaison, represent department and university at meetings and events.
- Represent the department on University wide committees; learn all relevant functions and processes within Records, Degree Progress, Financial Aid, and Student Financials in efforts to support this student group.
- Develop and deliver presentations about veteran services. Coordinate Information sessions to new veterans on all campus services available and benefits including policies
- Plan and coordinate annual veterans reception to include staff, faculty, and outside constituents
- Coordinate special projects and events for Veterans
- Publicize and market various military affiliated programs.
Provide guidance and counsel, oversee and develop a wide range of programs and services, analyze effectiveness and make recommendations for future programs.
- Provide program support for various Military Affiliated campus programs; i.e. Accelerator 2 to 4 Summer Program, which will require collaboration with units across campus.
- Develops and maintains resources on VA benefits, including web based resources, VA process documentation, forms, and job aides
- Analyze and learn new veteran policy or changes and adjust processes accordingly. Ensure all students are aware of the changes and how their benefits are impacted, and assist them on choosing the appropriate program that would benefit them the most.
- Set strategy and vision for the OMAC; understand veteran academic needs and requirements, and match services and program offerings to achieve them.
- Work with other institutions to compare best practices and improve program deliverables for future attendees.
Summarize data from multiple sources, prepare management reports and presentations.
- Assess learning outcomes and measure program success against program objectives.
- Analyze VA student data and produces reports on VA demographics and metrics.
Serve as a key member of university wide teams and projects.
- Participate on the Veterans Advisory Committee which is comprised of faculty and staff from various departments on campus, and regularly invite other constituents from off campus (i.e. veteran related agencies). Topics include the coordination of services across campus to veterans, planning of veteran events, and off campus activities
Facilitate fund raising activities, and interface with the Office of Development (OOD) to obtain donor funds to maintain and grow the OMAC office responsibilities and resources necessary to support Stanfords military affiliated communities. Work with OOD donors to contribute financial support to continue and expand programs.
*Other duties may also be assigned
Education and Experience:
Bachelors degree and three years of relevant experience, or combination of education and relevant experience.
Knowledge, Skills and Abilities:
- Strong communication skills to clearly and effectively communicate information to internal and external audiences, client groups, and management.
- Advanced analysis and problem solving skills.
- Advanced computer skills, including experience with Microsoft Office Suite.
- Advanced customer service skills.
- Relevant computer systems/technology experience.
- Understanding of financial transactions.
- Ability to ensure and apply compliance with legal, financial, and university policies and external regulations.
- Five to seven years of relevant experience in a veteran support or management role at an educational institution. Experience in navigating and communicating with Veterans Administration offices, both locally and nationwide. Understand the various benefits and services offered by the VA, and how they are administered and managed to ensure participation. Ideally experience using VA ONCE to submit certifications to the VA.
- Analytical skills with an in-depth knowledge of VA Program Regulations/Administration.
- Service in a branch of the military.
- Experience using Peoplesoft or equivalent Student Information System, specifically using the Veterans functionality for tracking and managing this student group.
- Ability to work independently in a fast paced, multitask environment. Proficient in process improvements and efficiencies, to ensure deadlines are met and budgets are managed according to management desires.
Conditions of Employment:
- Abide by confidentiality policies regarding student information. Understand the policy protecting student information as defined under the Federal Family Educational Rights and Privacy Act of 1974.
- Occupy OMAC office within the Student Services Center
Certificates and Licenses:
- Certifying Officer training from the Department of Veterans Affairs.
- Frequently sit, perform desk-based computer tasks.
- Occasionally stand, walk, twist, use fine manipulation, grasp, use a telephone, write by hand, sort and file paperwork, lift, carry, push, and pull objects that weigh up to 10 pounds.
* - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.
- Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
- Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
- Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the Universitys Administrative Guide, http://adminguide.stanford.edu/.
Experience a culture of excellence.
Stanford University, located in the heart of California's Silicon Valley, is one of the world's leading teaching and research universities. Since its opening in 1891, Stanford has been dedicated to finding solutions to big challenges and to preparing students for leadership in a complex world.
Supporting that mission is a staff of more than 10,000, which is rooted in a culture of excellence and values innovation, collaboration, and life-long learning. To foster the talents and aspirations of our staff, Stanford offers career development programs, competitive pay that reflects market trends and benefits that increase financial stability and promote healthy, fulfilling lives. An award-winning employer, Stanford offers an exceptional setting for professionals looking to advance their careers.
Stanford is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.
Finalist must successfully pass a pre-employment background check.
Job: Student Services
Location: Vice Provost for Student Affairs
Job Code: 7502