Direct supervision of Protective Service (PS) Workers to ensure that services provided in response to PS reports are in full compliance with EOEA regulations and agency policies. Provide and document ongoing consultation and direction to staff during investigations and at all critical case junctures. Ensure documentation and case determinations are entered appropriately into Harmony APS.
1. Responsible for motivating, and providing support to the Protective Service workers (PSWs).
a. Meet with PSWs during regularly scheduled weekly supervisory sessions and informally for consultation as needed.
b. Review client cases, problem solve, and provide direction to PSWs.
c. Monitor caseloads and ensure that PSWs are completing timely and thorough investigations.
d. Ensure PSWs are appropriately assessing elders’ capacity and adhering to elders’ consent to the provision of protective services.
e. Monitor investigations/assessments and approve service plans and goals.
f. Participate in 24-hour on call coverage as scheduled.
g. Serve as back-up supervisor to assigned PSWs/Intake Workers in the absence of their direct supervisor.
h. Provide screening of PS reports and document all appropriate screening decisions.
i. Adhere to all the regulations related to reportable conditions.
j. Determine response status as emergency, rapid or non-emergency.
2. Complete all data entry and documentation as required by EOEA and CBES policies and procedures.
3. Monitor the timeliness, accuracy, and completeness of Investigations.
4. Conduct regular staff performance reviews, and create corrective action plans as appropriate to ensure compliance with EOEA regulations and CBES policies and procedures.
5. Conduct quality assurance activities to include random case file review.
6. Assist in the development and implementation of any new policies and procedures.
7. Participate in interdisciplinary case conferences and provide case consultation as needed.
8. Collaborate with the program and senior management to assist staff with professional growth and career related goals development.
9. Identify program staff training needs with program and senior management to enhance staff skills and improve performance.
10. Participate in interviewing and making hiring recommendations.
11. Participate in the training and orientation of staff.
12. Attend and/or conduct internal meetings as required.
13. Represent the agency in external meetings as required, including statewide EOEA Meetings.
14. Protect Consumers’ Personal Health Information (PHI) and report any suspected security breaches.
15. Work collaboratively with other staff members in a multi-ethnic and racially diverse environment.
16. Perform all services in accordance with state and federal regulations and CBES policies and procedures.