Cancer & Hematology Centers of Western Michigan (CHCWM) is a private oncology/hematology practice that provides help, healing and hope for patients and their families. We are the largest private oncology practice in Michigan with multiple locations throughout West Michigan. We offer cancer patients state of the art treatment, research, and various support services.
CHCWM currently has a rare and exciting opportunity for a seasoned medical Social Worker to cover our Muskegon and Holland, MI locations. This is a salaried position, Monday - Friday, 8:00 a.m. - 4:30 p.m. or 8:30 a.m. - 5:00 p.m. Full-time and benefit eligible.
Uses clinical knowledge to facilitate/coordinate referrals to outside agencies for financial and/or medical needs as directed. Assists with any paperwork/letters required for patients to receive SSD, Medicaid, CSHCS, FMLA, STD, LTD, CLF or LLS assistance, or any other paperwork deemed necessary by supervisor to assist patients. Facilitates advance care planning discussions and assists patients in completing advance directives. Assists with follow up for distress screenings. Provides financial screenings for patients and families facing the impact of potential or actual cancer or hematologic disorders. Provides appropriate assistance and resources for needs assessed during initial assessment. Manages the patient assistance programs for all patients requiring this service.
Essential Duties & Responsibilities
1. Facilitates conversations surrounding advance care planning and advance directives, end of life issues, nursing home/assisted living transitions, and hospice care.
2. Serve as a patient advocate to access federal, state, and local resources identified to address financial and/or medical needs.
3. Documents all financial assessments, interventions, outcomes, referrals, and services provided.
4. Provide and assist patients with required applications to apply for patient assistance programs as deemed appropriate (Medicaid, PAP’s, PSI, Healthwell, PAN, etc). Organize and coordinate all patient assistance applications (i.e. make sure all applications are complete and mailed/faxed to the appropriate companies, follow-up with the companies to check on status of applications and whether or not the patient qualifies for the program, note when drugs should be expected, order re-fills on drugs received through patient assistance programs, etc.).
5. Communicates and collaborates with the pharmacy, reimbursement, and nursing departments to minimize duplication of effort/services and ensure a seamless coordination of services.
6. Communicates and interacts with peers and other departments in a manner that is viewed as having a positive effect on patient services and CHCWM staff morale. Interacts effectively with patients/family members and demonstrates sensitivity in regards to cultural diversity, age specific needs and confidentiality.
7. Follows up on distress screenings, providing appropriate emotional support and referring to ancillary resources as needed.