Access Services staff members are expected to provide services at the highest level of patron satisfaction while utilizing best practices to meet patron needs. Additionally, Access Services staff members are committed to delivering high-quality customer service; timely access to collections; maintaining the integrity and security of library resources and materials; and accommodating user needs in accordance with the priorities and objectives of the Harvard Library.
Under the direction of the Associate Director of Access Services for Collections Management and Resource Sharing Operations, and as a member of the Access Services team, the Resource Sharing manager is responsible for managing, implementing and training the resource sharing team, including Interlibrary Loan, Borrow Direct, and Scan & Deliver, best practices for the Harvard Library. The position is responsible for the management of borrowing and lending workflows for all resource sharing units including liaison activities with other library units to ensure fulfillment of patron's expectations and scholarship support, and represents Harvard Library in Borrow Direct operational meetings. The manager will also perform long-term oversight and management of OCLC use by Harvard Library.
This individual will be responsible for maintaining and troubleshooting current systems (ILLiad, Aeon) as well as their interoperability with other applications such as Aleph. The incumbent will assist in applying programming and scripting languages in support of the technical requirements and production needs for application implementation and maintenance, and assists with the development and/or customization of APIs and other tools for automation and innovation within the applications.
DUTIES AND RESPONSIBILITIES
Responsible for the effective supervision of 6 FTE staff including prioritizing and assigning work, performance management, and training
Advise on Resource Sharing policy, enforcing and analyzing policies and workflows for the Harvard Library including borrowing, lending, scan & deliver, Borrow Direct, and other resource sharing areas
Identify, write and train on best practices for Resource Sharing, including Interlibrary Loan, Scan&Deliver, and Borrow Direct
Liaise with other stakeholders to support scholarship and access to collections both at Harvard and worldwide
Create, maintain, and analyze Resource Sharing data and prepare reports
Ensure effective timely, efficient and excellent service to patrons of Resource Sharing services by exploring new trends and through the evaluation of current procedures
Work closely with Resource Sharing staff and other stakeholders to solve problems or implement new procedures across the Harvard Library; provide assistance and support to other Resource Sharing locations in the Harvard Library
Assist with the tracking and resolution of problems/issues related to ILLiad and Aeon, to support Resource Sharing and Special Collections; participating in upgrades of systems software and conducts testing, including staff clients, server issues, and patron web pages
*See Additional Information section for more Duties and Responsibilities.
Duties and Responsibilities Continued:
Create and update library records in the circulation and cataloging modules of Aleph to support Resource Sharing transactions that were created with the NCIP ILLiad addon
Make recommendations for improvements to applications, including drafting specifications for new programs to customize or extend the functionality of ILLiad, Aeon, and other Access Services software
Assist in preparation and coordination of technical and end-user documentation for Aeon
Prepares and runs database queries and statistical reports from Microsoft Access and/or Cognos to ensure turnaround times are being met
Edit and maintain ILLiad patron web pages using the ILLiad Customization Manager, HTML, CSS, and JQuery
- Actively participate in resource sharing initiatives on university-wide committees
At the Harvard Library, our work is enriched by our diverse campus community. Our unique and wide-ranging abilities, experiences, and perspectives are integral to achieving Harvard University's mission of excellence in research, teaching, and learning for our patrons, our collections, and our workplace. We believe that an inclusive environment that cultivates and promotes understanding, respect, and collaboration across our diverse workforce enables our success.
We encourage individuals with diverse backgrounds, experiences and abilities to apply to be a part of our community of over 700 staff members. Our work with faculty, students and researchers to explore answers to intellectual questions, enduring and new, and to seek solutions to the world's most consequential problems, requires that we not only reflect, but also champion our diverse society.
A global leader, the Harvard Library is a pre-eminent research library that acquires, disseminates, and preserves knowledge. Harvard's Library holdings range from traditional print collections to rapidly expanding inventories of digital resources. It is the work of the Harvard Library to provide the University's faculty, students, and researchers—now and in the future—with comprehensive access over time to all of these materials.
Learn more about our contributions to the academic enterprise by visiting us at http://lib.harvard.edu/about-us and about the Harvard University community athttp://hr.harvard.edu/why-harvard.
The Harvard Library is a proud member of the ACRL Diversity Alliance.
Salary Grade: 056
Union: 00 - Non Union, Exempt or Temporary