Valet attendants will drive, park and retrieve customer cars in a safe and courteous manner and assist customers in and out of their vehicle.
Key Functions and Expected Performances:
SAFETY REPORTING: a) Reporting any known accidents, observed or suspected violations of VUMC policy, safety hazards, or unusual occurrence; b) Communicates debris, water, oil spills, etc. to Supervisor.
SAFE DRIVING: a) Drives, parks and retrieves all cars in a safe manner in concert with VUMC safety guidelines and policies.
ON-STAGE PERFORMANCE: a) Clean and neat uniform; b) Assists supervisor in maintaining a clean and neat work area; c) Makes eye contact and smiles when communicating; d) Shows a sense of urgency and stays accessible to provide assistance and support when needed; e) Avoids cell phone usage and food/drink consumption when in public space.
SERVICE: a) uses patient/visitor names; b) Introduces self to others; c) Anticipates the needs of others; d) Opens and closes vehicle doors for arriving and departing patient/visitors; e) offers a warm greeting/farewell and directions; f) Courteously assists customers by answering questions; g) handles complaints professionally and communicates to supervisor when needed.
TICKET PROCEDURES: a) Performs vehicle inspections; b) Instructs patient/visitors where and how to claim vehicle; c) Releases vehicles only after verifying claim check number; d) Provides attendant identity for all vehicle movement; e) Communicates vehicles with special instructions to co-workers and supervisors.
VALET PROCEDURES: a) Secures patient/visitor keys; b) Properly documents location of parked vehicles; c) Refuses tips; d) Avoids tampering with radio, climate control, sunroof and personal items; f) Locks doors after parking vehicles.
PRODUCTIVITY: a) Works at a steady pace to ensure fair distribution of workload.
Vanderbilt University Medical Center is a comprehensive health care facility dedicated to patient care, research, and biomedical education. Our reputation for excellence in these areas has made us a major center for patient referrals from throughout the Mid-South. Each year, people throughout Tennessee and the Southeast choose Vanderbilt University Medical Center for their health care because of o...ur leadership in medical science and our dedication to treating patients with dignity and compassion.The mission of Vanderbilt University Medical Center is to advance health and wellness through preeminent programs in patient care, education, and research.