Serves as a front-line provider of customer service and campus information to the Harvard Community and the general public for Parking Services. Provides support for all Parking Services field operations including monitoring of campus parking areas to ensure safe and reliable access and enforcement of University parking regulations.
Monitors and directs vehicle traffic at designated campus control points to ensure safe access to parking facilities, proper permit authorization and customer satisfaction.
Enforces Harvard University parking regulations throughout campus parking areas as required, including; issuance of warning notices and parking violations and coordination of vehicle towing.
Serves as a front-line provider of customer service and campus information to the Harvard Community and the general public.
Acts a highly visible representative of the University and the Parking Services unit. Presents a professional image in accordance with established uniform and appearance standards.
Performs daily route inspections of parking lots and garages and reports on space availability, safety issues and physical condition of parking facilities and equipment.
Completes appropriate paperwork for parking facilities as directed by Parking Management.
Works closely with other field services and office staff members to ensure effective coordination of service efforts through two-way radio communication.
Performs deliveries of parking-related materials to departments throughout the University as directed by the Manager.
Participates in integrated Transportation Services initiatives during special events such as student move-ins, move-outs and commencement week activities to ensure safe and convenient campus accessibility.
Performs related duties as required.
Will be required to wear a uniform provided by employer.
Salary Grade: 001
Union: 07 - HU Secrty, Park & Museum Guard
High school diploma or equivalent with at least one year of customer service experience required. Must have legible handwriting, strong verbal communication skills. Cash handling may be required. Experience with a 2-way radios a plus.
Driver Designation: Valid State driver's license required. Driving history must meet University Operations Services standards
Physical Requirements: Must be willing and able to perform physically demanding work outdoors in all types of weather conditions.
Emergency Status Designation: Critical Operations Personnel
EQUAL OPPORTUNITY EMPLOYER: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Harvard University is devoted to excellence in teaching, learning, and research, and to developing leaders in many disciplines who make a difference globally. Harvard faculty are engaged with teaching and research to push the boundaries of human knowledge. For students who are excited to investigate the biggest issues of the 21st century, Harvard offers an unparalleled student experience and a gen...erous financial aid program, with over $160 million awarded to more than 60% of our undergraduate students. The University has twelve degree-granting Schools in addition to the Radcliffe Institute for Advanced Study, offering a truly global education. Established in 1636, Harvard is the oldest institution of higher education in the United States. The University, which is based in Cambridge and Boston, Massachusetts, has an enrollment of over 20,000 degree candidates, including undergraduate, graduate, and professional students. Harvard has more than 360,000 alumni around the world.