This position is a team member of the Client Services Unit which is responsible for counseling students/parents about federal, state and institutional financial aid programs. There is significant telephone and in-person interaction required. In addition this position provides data processing and document creation support for the Office of Student Financial Services.
The primary duties and responsibilities of the job:
Respond to inquiries from students, parents, faculty and staff about the financial aid process. This includes general information as well as student specific instruction.
Process Federal Direct Parent Loan (PLUS) and alternative private student loan applications using a third party software system (ELM) in conjunction with Federal regulations.
Manage off-campus federal work study contracts and reimbursement requests from local non-profit agencies that employ federal work-study students.
Update and maintain several University scholarship databases containing student recipient data, and then use the data to produce formal notifications, certificates and correspondences to students/parents
Create and send high volume, system generated e-mails during the financial aid awarding cycle that provide critical "need to know" information to students and parents.
Post and log incoming confidential documents to individual student records within the PowerFaids.
Print and distribute high volume letters and reports related to the awarding and notification of financial aid awards.
Keep abreast of constantly changing Title IV regulations, along with state and institutional policies and procedures.
High school diploma/GED required. Some college course work preferred. Additional education may substitute for required experience, to the extent permitted by the JHU equivalency formula (30 undergraduate degree credits/semester hours or 18 graduate degree credits may substitute for one year of experience). Three years administrative/academic related experience required. Substantial experience with Microsoft products (Word, Excel, Outlook, Access, etc.) required. Prefer at least one year experience within a financial aid office. Prefer experience processing loans in ELM and/or PowerFAIDS.
Knowledge, Skills and Abilities:
Working knowledge of pc and Internet.
Knowledge of financial aid software (PowerFAIDS), OnBASE, and university SAP system helpful.
Be highly organized with ability to work with minimal supervision on routine and daily tasks.
Be flexible and comfortable with an ever changing environment, and open to assigned special projects.
Ability to maintain strict confidentiality.
Participate as an active member of a larger Client Services team with the goal of providing exceptional customer service.
Under a sometimes stressful and emotionally charged environment, stay positive and professional when interacting with students and parents.
Calmly handle and resolve difficult situations, as well as exercise good judgment when referring students/parents to other staff members for successful resolution.
Must have excellent verbal skills in order to communicate complex information and concepts to students and parents.
Johns Hopkins University remains committed to its founding principle, that education for all students should be grounded in exploration and discovery. Hopkins students are challenged not just to learn but also to advance learning itself. Critical thinking, problem solving, creativity, and entrepreneurship are all encouraged and nourished in this unique educational environment. After more than 130... years, Johns Hopkins remains a world leader in both teaching and research. Faculty members and their research colleagues at the university's Applied Physics Laboratory have each year since 1979 won Johns Hopkins more federal research and development funding than any other university. The university has nine academic divisions and campuses throughout the Baltimore-Washington area. The Krieger School of Arts and Sciences, the Whiting School of Engineering, the School of Education and the Carey Business School are based at the Homewood campus in northern Baltimore. The schools of Medicine, Public Health, and Nursing share a campus in east Baltimore with The Johns Hopkins Hospital. The Peabody Institute, a leading professional school of music, is located on Mount Vernon Place in downtown Baltimore. The Paul H. Nitze School of Advanced International Studies is located in Washington's Dupont Circle area.