The University of Iowa is seeking a One-Stop Service Center specialist to contribute to the success of the center by providing academic support services to students and their families. This person responds and resolves complex issues and provides information requiring advanced knowledge and expertise in key student services areas of billing, financial aid, enrollment, registration, and student academic records including grades, verifications, and certifications; makes decisions and exercises a high level of autonomy while providing expertise on issues impacting the level of services provided.
Key areas of responsibility include:
- Serve as liaison to students, staff and visitors concerning inquiries or complaints requiring interpretation of policies, procedures and programs. Apply expertise, respond to, and resolve complex issues on a variety of Billing and Registrar services, processes, forms and navigation of MyUI and HR Self Service portals relating to: registration processes including eligibility and registration changes, degree application, degree audit, transcript and verification processes, updates to demographic information, guest access setup, U-Bill transactions and financial aid application and disbursements, and financial holds. Provide information on academic deadlines, residency for tuition purposes, commencement, and tuition and fees. Communication both in person and via email.
- Review scholarship checks, interpret documents from donors and accurately create awards following established guidelines, requiring independent judgement if documents are lacking specific details.
- Generate letters to scholarship donors and ensure contact information is updated in database.
- Accurately and consistently create service tickets to document in person and email inquiries following office procedures.
- Review financial aid memos and information and answer questions independently, requiring thorough understanding of system information and financial aid procedures related to loan/aid awards. Communication is both in person and via email.
- Continuously monitor MyUI, Registrar and Billing websites, and all Registrar and Billing communication to ensure that students are always being provided the most accurate information.
- Assist with creation and distribution of University ID Cards to students, faculty, and staff, requiring an understanding of processes and procedures related to privilege as well as troubleshooting equipment operation errors.
- Accurately post daily U-Bill payments and electronic review of unidentifiable lock box payments, requiring attention to detail and compliance with cash handling procedures.
- Process credit card payments for InCo account payments following cash handling procedures.
- Accurately and appropriately process credit balance refunds following established guidelines, requiring attention to detail and thorough understanding of financial aid and billing processes.
- Produce, authenticate, and verify the accuracy of official academic records.
- Maintain, interpret and assist students, faculty, staff and public with student records problems or questions.
Registration and Enrollment Services:
- Provide enrollment and/or degree verifications to various agencies and inquirers (i.e. National Student Clearinghouse, military, subsidized housing, vocational rehabilitation, background investigators, insurance agencies).
Note to applicants: The qualifications for this job posting are described as competencies or behaviors needed to be able to perform the job duties of the position at a defined proficiency level/standard. The proficiency levels required for this position are basic to working. For a proficiency definitions you may view the competencies website here: https://hr.uiowa.edu/competencies/proficiency-levels.
REGARDING REFERENCES: Five professional references will be requested at a later step in the recruitment process.
For a full length job description email Julie Cunningham at firstname.lastname@example.org