Windows Systems Administrator
|Req #: ||143275 |
|Department: ||UW MEDICINE IT SERVICES |
|Job Location: || Downtown Seattle |
|Job Location Detail: ||IBM Building (downtown Seattle) |
|Posting Date: ||03/10/2017 |
|Closing Info: || Open Until Filled |
|Salary: ||Salary commensurate with education and experience. |
|Shift: ||1st Shift (Days) |
| UW Medicine's IT Services department is looking for an outstanding Windows Systems Administrator to join the team! |
What are we looking for?
Patients Are First focus
Customer service mindset
Interpersonal skills and teamwork
Adaptability and flexibility
What are the perks?
Medical insurance at reasonable rates with TEN plans to choose from!
Dental Insurance at no cost to you OR your dependentsAND we have three plans for you to choose from!
10 paid holidays annually!
1 personal holiday every year!
Generous amounts of vacation and sick leave that you can feel good about taking (more than 5 work weeks in your first year) !
TWO Retirement plans to choose from one even matches 100% of your contributions with immediate vesting!
Voluntary Investment program to save more towards your retirement!
Deferred Compensation program to save even MORE towards your retirement!
Flexible Spending Account...Tax Exempt!
Dependent Care Assistance program!
On-site Childcare Centers!
Long Term Disability insurance!
Life and Accidental Death and Dismemberment insurance!
U-PASS transportation program and discounted parkingPRE-TAX!
Tuition Exemption program at the UW (and other colleges around the state)!
Housing resources and home buying options!
Auto, home, renter, and boat group insurance!
Valuable membership and merchandise discounts!
Federal student loan forgiveness under the Public Service Loan Forgiveness (PSLF) program!
For all of the specific details on these benefits and more, please visit click here.
And now for the official description.
The incumbent's primary role is to provide Windows technical support to UW Medicine customers, system managers, application programmers and operations personnel of varying expertise. The incumbent is to take initiative and follow up on effective prioritization to deliver excellent customer service appropriate to a complex healthcare information systems environment. The occupant of this position needs to understand the dependencies on University of Washington and IT Services computing infrastructure. This includes network, security and data center configuration of a very large computing environment. Additionally, familiarity with Windows infrastructure products and services is key to success.
The TSO Windows infrastructure environment is a complex system of production and non-production environments supporting many applications, from small to very large, across UW Medicine's organizations. The Windows Systems Administrator needs to have and maintain a thorough understanding of the function of these components and how they interface with the end user, if applicable.
The UW Medicine application infrastructure is a highly complex set of applications performing significant functions for practitioners and support personnel. The TSO Windows-managed environment integrates deeply with many other applications and business and clinical processes. The knowledge of how these applications are interfaced and the impact of such interfaces needs to be understood.
The Windows Systems Administrator needs to understand well the best practices and processes of support activities to ensure a smooth transition to operations and to limit the impact to end users.
UW Medicine relies heavily on the AMC Windows back-end infrastructure and servers to be our primary clinical support platform to enable the quickest and most reliable health care. These systems must be available on a 24 x 7 basis in order to provide patient care application (EHR) such as ORCA and EPIC to allow Physicians and Nursing staff access to vital patient information. If the systems are not available the potential for lost revenue and patient life is very real. Not only is the availability of the information but also the security of the information of the highest priority.
This position is essential in administrating the Windows servers hosting these patient care systems, in order to support UW Medicine's "Patient First Pillars" initiatives, to compete in the local health care marketplace, to drive our ability to fulfill our medical research and teaching missions, and to meet the many complex requirements of AARA, HIPAA and other federal and state regulatory mandates. This position will have front-line responsibility for ensuring the availability of these Windows servers, environment and the infrastructure.
Server Administration and Operations 35%
Analyze, design, develop, create, test and document Windows back-end infrastructure, EHR patient care application systems and programs, including prototypes, based on and related to system design specifications.
Install, configure, and support Windows servers, virtual servers and application servers in a complex healthcare information systems environment.
Design and deploy security measures that are compliant with UW Medicine security policies and procedures such as AARA and HIPPA.
Design and develop middle tier business logic and front-end user interfaces such as IIS Web Portal, SharePoint and Citrix.
Facilitate the planning of system and feature upgrades, including participating in off-hours service outage upgrades.
Monitor server health and performance, take proactive measures to ensure server's integrity and resolve problems.
Project Management 35%
Manage multiple projects efficiently and take ownership of resolving conflicts of handling multiple different project activities.
Identify technical requirements, develop functional specifications, drive implementation and deliver successful project go live.
Report progress and issues promptly to project manager and supervisor. Communicate assignment status on a timely manner to all stakeholders.
Create and submit required project documentation, including system diagram, system spec, support plan and go-live checklist.
Execute required Change Control processes to ensure proper approval, coordination, and communication of project tasks.
Work with selected software and hardware vendors to provide user functionality in a manner consistent with Medical Centers' systems standards, policies and practices.
Coordinate with IT personnel, stakeholders and vendors to identify customer needs of a new project request, determine the best technology to meet those needs.
Research, Development & Testing 20%
Applies systems analysis techniques and procedures, including consulting with users, to determine server hardware, system functional specifications and problem determination and troubleshooting.
Research, design, test, and implement new system management technologies including but not limited to VMWare, Active Directory, Exchange, MSSQL, Citrix, NetApp SAN, Scripting (VBScript or PowerShell).
Plan and conduct user interface tests; maximizing usability and efficiency; identifying and resolving issues related to the end-user experience.
Evaluate, demonstrate and test new system applications.
Attend or lead cross-function team task forces or advisory committees as required.
Act as quality assurance liaison between application system owners and system developers.
Support, Training, Policies & Procedures 10%
Develop processes and technical documentation of systems including operations disciplines, i.e. backups, routine maintenance, business resumption.
Offer training and support to end-users of deployed systems and applications.
Establish end user support standard policies and procedures and ensure that they are followed by end-users.
| What you'll bring to the table: (minimum requirements) |
Bachelor's degree in Computer Science, Mathematics, Engineering or related OR equivalent combination of education and experience.
2+ years' experience must include:
2+ years of progressive technical experience in Windows systems administration, troubleshoot, maintenance-related programming, and production support.
2+ years of progressive technical experience in designing, implementing and supporting high-availability, Enterprise-wide Microsoft Windows systems such as Active Directory, IBM or NetAPP SAN, Exchange and Citrix.
2+ years of progressive experience in participating or leading IT projects.
| Ideally, you'll also have: (desired skills and experience) |
Microsoft Windows OS certification(s).
Demonstrated ability to manage IT projects and/or process improvement initiatives.
Experience with PowerShell, VBScript or .Net Programming for Systems Administration purposes.
Experience with Business Continuity and Disaster Recovery.
Experience with SAN/Storage operation and support.
Experience with IT security, compliance and regulations.
Previous experience working in a clinical support setting.
|CONDITION OF EMPLOYMENT:|
| What are some of the other tidbits that you might want to know? |
The technical environment is highly complex and vital to the success of the UW Medicine mission.
Daily high attendance to work and high availability during work hours to response to customer demands and imposed deadlines is required.
UW Medicine IT Services responds on a 24 x 7 basis, to maintain operational performance at 99.9%.
The ability to prioritize and manage time wisely is necessary when responding to questions and conditions immediately.
Requires participation in 24x7 on-call rotation.
Who are we and what do we do?
UW Medicine's mission is to improve the health of the public by advancing medical knowledge, to provide outstanding primary and specialty care to the people of the region, and to prepare tomorrow's physicians, scientists and other health professionals.
UW Medicine's Information Technology (IT) Services department is a shared services organization that supports ALL of UW Medicine! UW Medicine is comprised of Harborview Medical Center, Northwest Hospital & Medical Center, Valley Medical Center, UW Medical Center, UW Neighborhood Clinics, UW Physicians, UW School of Medicine and Airlift Northwest. In addition, UW Medicine shares in the ownership and governance of Children's University Medical Group and Seattle Cancer Care Alliance (a partnership between UW Medicine, Fred Hutchinson Cancer Research and Seattle Children's). We are responsible for ongoing support and maintenance of the infrastructure and applications which support all of these institutions, along with the implementation of new services and applications that are used to support and further the UW Medicine mission.
The University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information. To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 / 206-543-6452 (tty) or click here to send an email.
The University of Washington is a leader in environmental stewardship and sustainability, and committed to becoming climate neutral.