Requisition ID: req1416
Job Title: Student Success Specialist (Float Position)- Student Central
Department: Student Central
Location: Columbus Campus
Employment Type: Staff
Employment Status: Part-Time Professional
Bargaining Unit: Non-Bargaining Unit
FLSA Status: Non-Exempt
Compensation Type: Hourly
Schedule: 20-29 hours a week, vary within a range of 8:00am - 9:00pm Monday through Thursday, 8:00am through 4:30pm Friday, and 9:00-1:00 Saturday
To perform this job successfully, an individual must be able to satisfactorily perform each essential duty listed below. Reasonable accommodations will be made for persons with disabilities, covered by the Americans with Disabilities Act, in accordance with its requirements.
Duties are numbered for convenience, and do not indicate order in terms of importance, frequency that the duty is performed, or the amount of time spent on the duty.
1. Provides comprehensive customer service in a high volume and challenging, fast-paced environment, resolving most issues on the spot and referring student to appropriate department for further assistance as necessary.
2. Interprets and responds to student inquiries in-person, via the telephone and electronically regarding admissions, financial aid, registration and general college policies and procedures.
3. Gathers information from students in order to understand and evaluate individual circumstances; interprets relevant policies, procedures and guidelines to determine best course of action.
4. Reviews incoming documentation for completeness and returns incomplete documentation to student in a timely manner. Distributes documents to appropriate inter office staff and various departments.
5. Provides computer navigation support to students utilizing CougarWeb and other electronic tools. Assist students in self-serve processing of course drop/adds, completing the admission applications, signing up for College sponsored workshops and events, accessing enrollment verifications, making tuition payments, resetting passwords, completing FAFSA
applications, master promissory notes, entrance counseling, etc.
6. Responds to requests and refers students to appropriate resources for information on a range of topics including but not limited to advising, career counseling, disability services, dual credit programs, admissions (domestic and international), new student orientations, financial aid and testing.
7. Performs office support duties which may include scanning documents; distributing and processing of mail; updating and ordering admissions/registration publications/forms and various office supplies.
8. Counsels students regarding loan programs and contacts students, guarantors and others; regularly interacts with students and parents and follows up on missing or deficient information in person, by telephone and by mail.
9. Assist with workshops and explains College admission process, enrollment steps, and ongoing student service requirements.
10. Secures and administers tests as prescribed by faculty/staff. Administers and monitors a variety of tests, computerized as well as pencil and paper, in accordance with faculty guidelines. Verified identity of those reporting for testing services. Maintains security of test materials and results. Routinely proctors testing area.
11. Ensures proper test administrative/proctor guidelines and protocol are strictly followed as prescribed by national test vendors' policies and guidelines (required trainings and certification courses arranged by CSCC).
12. Maintains a positive test taking environment distraction-free for testing. Reports any student concerns. Addresses student computer password needs and confirms applicable testing aids. Writes necessary incident reports and obtains signatures.
13. Assists in special projects assigned by the coordinator, supervisor, assistant director,and/or director.
14. Perform general data entry tasks and keep accurate records. Reviews and verifies applications, transcripts, and other documents
15. Provides information on course selection, prerequisite authorizations and other permissions needed for student registrations. Provide guidance on department and campus processes.
16. Work in various assigned work areas on a rotational basis.
17. Maintains confidentiality of student records in accordance with the Family Educational Rights and Privacy Act; maintain confidentiality with student mental health and chemical dependency issues and other information.
18. Works assigned schedule, exhibits regular and predictable attendance and works outside of normal schedule as needed to meet workload demands. Performs other related duties as required.
Usual Physical Demands: The incumbent of this position typically exhibits the physical demands identified in the Functional Job Analysis on file in the College's Human Resources Department and which is periodically reviewed and updated. Physical demands listed in the Functional Job Analysis are not job qualification standards, but are used to help the College assess and determine reasonable accommodations for otherwise qualified individuals covered by the American's with Disabilities Act.
While performing the duties of this job, the employee regularly exhibits digital dexterity when entering data into computer. The employee frequently sits for extended periods of time, and occasionally stands and walks. Vision demands include close, relatively detailed vision when focusing on a computer screen. Employee regularly talks and hears. Employee occasionally lifts items up to 10 pounds.
Working Conditions: Normal office working conditions.
Knowledge, Skills and Abilities: Knowledge of: standard practices within area of specialization. Skill in: servicing of customers within area of specialization; performing administrative duties in support of specialized function; application of job related computer software; operation of job-related equipment including computer and other equipment. Ability to: develop and maintain effective working relationships with coworkers, supervisors, students, general public, and other job contacts; maintain confidential and sensitive information.
High School Diploma or GED with at least one year experience in the area of higher education and/or customer service. Employee typically gains the necessary level of expertise by demonstrating job competency acquired through on-the-job training, development, and experience with Columbus State. State Motor Vehicle Operator's License or demonstrable ability to gain access to work site(s).