The Student Services Specialist (Part time)- Chicago, IL will report to the Site Director, Higher Education Programs. This role will work directly with the program team members (admissions, program manager, internship service manager) for monitoring, supporting and enhancing students’ success in the program by assessing barriers (academic & non academic); intervening as needed and building capacity for accessible referral partnerships for student support services.
The Student Services Specialist (Part time)- Chicago, IL will work with both the Year Up Program team (Site Director & Program Manager) and the community college partner to identify academic & non academic service needs; make intervention recommendations; and collaborate to build processes and partnerships to incorporate on and off site supportive services.
This is a part time position that requires up to 30 hours per week
Position responsibilities :
* Work closely with Admissions by conducting one-on-one interviews and assessments of prospective students
* Conduct Onboarding Student Support plan interviews for conditionally accepted students
* Manage follow up meetings with prospective students who are in need of additional resources such as stable childcare, concrete services and counseling and etc.
* Work with the Program Manager to access and refer students to available onsite and offisite supportive resources
* Work with the Admissions & Program Manager teams to address accepted Year Up student specific on-boarding support plan needs with appropriate referrals (e.g. development of EPIC intervention plans)
* Provide one-on-one brief supportive counseling and appropriate referral as needed for students
* Identify reoccurring student needs
* Identify services that can be accessed and/or provide direct services through scheduled on site presentations via community partnerships (e.g. benefits enrollment, health care, wellness, lifeskills, prevention groups)
* Document interactions and referrals with students/interns into the organization’s database (Salesforce).
Partnership Development & Capacity Building
* Build new/ enhance existing partnership relationships with community based organizations and social service agencies around mental health, housing, pregnancy/parenting, financial services, family issues, substance abuse, etc. so that they are available to students as needed
* Conduct a needs assessment to further understand the needs and trends of students to inform the partnership development work
* Build internal system/processes to continuely assess, maintain and further develop partnerships
* Document any new or existing partnerships with relevant contacts and linkage/referral agreements in the organization’s database (Salesforce)
* Coach and train staff on how to assess a need, refer out to one of the identified partners, and appropriately follow up for resolution
* Coach staff to examine trends (academic & non academic) and issues in the community that may be affecting our students
* Make quarterly recommendations to both Year Up Program team (Site Director & Program Manager) and the college partner to strengthen partnerships for student support services offered onsite and off site.
Site Team/Learning Community Member
* Collaborate and communicate with program team to address key student concerns
* Participate in staff meetings and trainings
* Develop close, supportive, and trusting relationships with students, to make one’s self available as a tertiary level of support for all students by interacting with the learning community programmatic activities (Morning kicks off, proskills, Friday feedbacks).
* 2-3 years’ experience preferred, especially as a counselor/case manager for at-risk individuals, particularly young adults
* An existing network of contacts within, and extensive knowledge of the social services resources available in the local region
* Effective communication skills and the ability to connect with people from a variety of different backgrounds
* History of cultivating relationships and building alliances with agencies and schools
* An engaging and collaborative leadership style with mature interpersonal skills and the ability to juggle and manage multiple, competing priorities and deadlines
* Impeccable reputation with regard to ethics and integrity
* A proven passion for working with urban young adults, an unshakable belief in their potential and a strong commitment to the mission of Year Up
* Understanding of the Opportunity Divide and its drivers
* Commitment to diversity and inclusion
COMPENSATION & BENEFITS:
Competitive and commensurate with education and experience
Competitive package including 100% healthcare coverage, dental, and 401(k) match
Three weeks paid vacation in first year of employment; four weeks after initial year
Funds available to support staff in achieving career objectives
Year Up is an award-winning national 501(c)3 organization striving to close the Opportunity Divide by providing urban young adults ages 18-24 with the skills, experience, and support that will empower them to reach their potential through professional careers and higher education.
Through a one-year intensive training program, these young adults complete a unique combination of rigorous, hands-on technical and professional skills training, college credit. and corporate internships. With an annual operating budget of $90 million, Year Up will serve over 2,700 students in 2015 nationwide.
Year Up takes three approaches to closing the Opportunity Divide. Our core sites are based on our founding program model – direct service programming where facilities, staff, infrastructure, academics, and all other aspects of the program are managed by Year Up staff.
The Professional Training Corps (PTC) is a community college based model that provides an opportunity for students to engage in meaningful workforce training. In this model, students are dual-enrolled in the community college and Year Up; technical skills are taught by college faculty, while Year Up staff provide professional skills and other wrap-around services. Lastly, our Employer Based Solutions are created in collaboration with employer partners; custom solutions are developed to meet critical business needs and solve for skills gap challenges in the marketplace.
Consistently voted one of the Best NonProfits to Work For by the NonProfit Times, Year Up is a rewarding place to work. Our staff is passionate, supportive, mission-driven, and committed to positive change and continuous learning. We set high standards for both ourselves and our students, and live by a set of core values that reflect an unshakable belief in the talent and full potential of our young adults. The work we do is life-changing, and we know that our team is the greatest asset in achieving our mission.
Please visit http://www.yearup.org/careers to learn more about working at Year Up, and to see a list of current opportunities.
Please submit a thoughtful cover letter and resume through our website. Note that applications without a cover letter will not be considered. We respectfully request no phone calls.