The Jenzabar Analyst will provide management and oversight of all technical and functional activities, and other technical support and administration of the EX administrative system and related modules. The Analyst will provide problem resolution, software modifications, business process review, and general technical assistance. The Analyst will work with end users to identify and resolve problems and determine solutions and best practices for business processes. The Analyst will ensure continuous and quality services that include business process review and re-engineering, data conversion and upgrades, end-user optimization, project management, report writing, and patch management. The Analyst will ensure that data and process operations are performed in the most effective and efficient manner. Any and all changes or modifications to the application systems are fully documented and thoroughly tested and approved by IT leadership before going into production. Providing leadership in selecting and implementing strategic reporting solutions is also under the purview of this position. This is a full time position on our On-Demand team.
*Collaborate with and lead user committees through process and business decision activities related to EX and other enterprise systems *Regularly meet with users to understand evolving requirements and needs *Develop detailed project plans that specify goals, time frames, limitations, risks, contingencies, staffing, and other resources *Provide system configuration and usage guidance to business office users *Support departmental staff and administration with the identification, evaluation, selection, support and maintenance of systems solutions. *Provide systems analysis, problem solving support, and necessary programming support to provide efficient and effective use of administrative information systems in support of institutional goals and objectives *Provide maintenance, problem resolution support, and business office consulting *Provide timely communication and discussion with users about impact of necessary changes *Provide consistent and current communication and reports to management *Implement and adhere to test plans and change management procedures *Establish technical and implementation standards to ensure the long-term, cost effective management and support of the currently installed administrative systems *Provide technical support for vendor upgrades and maintenance *Maintain security and access *Provide performance monitoring and capacity planning *Good written and verbal communication skills required *Completes, maintains, and processes pertinent paperwork and records
Universities and colleges trust Dynamic Campus to maximize the performance of their existing technology investments and IT support teams, ensuring that the institution is optimized for the rapidly-changing needs and goals of students and stakeholders alike. Our proven blend of managed IT services, on-demand technical capabilities and a vendor-agnostic approach delivers optimized IT performance, be...tter strategic alignment, improved organizational visibility and accountability, lower institutional risk, and a campus IT environment that’s “future ready.”