With more than 4,000 undergraduate and graduate students, 340 faculty and 1,200 staff, and upwards of 45,000 living alumni, the College of Agriculture and Life Sciences (CALS) is the second-largest undergraduate college at Cornell University and the third largest college of its kind in the United States. In national surveys, CALS ranks as the best college of agriculture and related sciences in the country. Our teaching and research facilities are among the finest available. The College's educational programs are carefully designed to ensure that every student's education is geared to contemporary, real-world issues. Faculty, staff, and students at CALS are at the cutting edge of research in the life sciences, environmental sustainability, agricultural science, economic development, communication and information science. The land-grant mission of the College, which encompasses research, education, and extension programs, allows for the creation and dissemination of knowledge that makes a difference for students, the citizens of New York, the nation, and people around the globe.
As a member of the newly-created CALS Professional Programs and Extended Learning team, the Student Services Associate will be responsible for supporting CALS professional students' needs and creating a sense of community among program participants. The role requires a strongly collaborative working relationship with the Graduate School, CALS Graduate Fields, and CALS Office of Academic Programs (Student Services, Registrar and Admissions) staff. Duties include performing college-wide professional graduate degree registrar functions, ensuring student records are accurate and up-to-date, monitoring graduation requirements, and (where appropriate) final project completion and approval. The associate will work with CALS graduate fields, the Graduate School and CALS Office of Academic Programs to coordinate events and workshops from orientation to graduation. The associate will provide academic advising services to current students and ensure adherence to University policies, seeking guidance as needed. The associate will also communicate important dates and procedures, and monitor and update the website to ensure all information and forms are readily available to students. Annual satisfaction metric reporting and enrollment data analyses are also expected of this position, along with seeking out and implementing suggestions for program/process improvement. The associate will also provide backfill support for the program director and coordinator, and will assume summer program coordination efforts.
Bachelor's Degree and 1-3 years' experience in a student service or program management environment. Proven ability to work independently with minimal supervision while supporting the efforts of an overall team. Strong motivation to make positive contributions toward the success of our students and CALS and to provide exceptional customer service. Ability to handle confidential information with utmost discretion; maintain FERPA compliance. Accurate, organized, and well spoken, with experience that demonstrates sound judgment, creativity, management, and problem-solving skills. Possess superb interpersonal and communication skills (written and oral). Proficiency with Microsoft applications, database and student record systems (e.g., CollegeNet, PeopleSoft, ImageNow, Salesforce/Pardot). Must be able and willing to work non-standard hours and travel as needed.
Graduate degree familiarity a plus. Experience with CALS curricula and positive working relationships with department/field personnel highly valued.
University Job Title:Student Svc Assoc I
Pay Rate Type:Salary
Contact Name:Alisa Gardner
Number of Openings:1
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