This position will assist patients and physicians requesting services in a high volume call center and referral service. Maintain patient demographic and referral databases. Provide patients with information on physicians, directions to affiliate and clinical locations and educational materials.
Duties and Responsibilities:
Responsible for completing the entire patient 'account' and serve as the patient's advocate to ensure patient access to appropriate clinical services. Maintain patient access database. Use departmental policies, procedures and protocols to evaluate and determine the best alternative for the patient as it pertains to all aspects of registration and pre-registration. Read and understand requisitions, referral and insurance requirements, patient related data and other forms. Read and understand all screens related to complex scheduling. Read and understand departmental protocols. Read and understand written product directions. Function under a highly structured work environment. Make decisions based on established policies, procedures, and protocols. Perform other duties as required.
High School Diploma or GED required. Requires a minimum of 2 years related medical office, hospital, call center, or customer service environment. Additional education may substitute for experience, to the extent permitted by the JHU equivalency formula.
JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.
Minimum 2 yrs of college preferred.
Special Knowledge, Skills, and Abilities: Performs effectively despite sudden deadlines and changing priorities. Use accurate judgment and is able to problem-solve situations utilizing a service excellence focus.Experience with Insurance coverage, medical terminology, basic computer skills, basic knowledge of Microsoft word or Excel helpful.
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