A cover letter and resume are required. The cover letter must be PAGE 1 of your resume and should:
1. Specifically outline the reasons for your interest in the position
2. Outline your particular skills and experience that directly relate to this position
3. Include your current or ending salary
Starting salary may vary depending on qualifications and experience of the selected candidate.
The Information and Technology Services (ITS) organization has an exciting opportunity to employ a Virtualization and Cloud Infrastructure Team member. The Virtualization and Cloud Infrastructure group is responsible for evaluation, recommendation, design, implementation and ongoing support of Virtualization and Cloud Infrastructure services with an eye on ensuring highly automated (DevOps/Orchestration), cost effective, customer/campus focused services exploring technology like Amazon Web Services, Microsoft Azure, Google Compute Engine, VMware, OpenStack, etc.
The Virtualization And Cloud Infrastructure team provides support to the application development and support groups and also collaborates with the other groups in the Infrastructure area - networking, data center, storage, security and architecture. The Virtualization and Cloud Infrastructure team member is expected to have, maintain and develop knowledge in multiple technical areas.
This position will report to the Virtualization and Cloud Infrastructure Manager in the ITS Infrastructure group. This role requires someone who can work under minimal supervision, proactively anticipating and resolving problems, has experience in a role providing excellent customer service, the ability to follow documented procedures and standards in a consistent manner, and has the passion to meet or exceed customer expectations.
For more information about the department of ITS, please visit our website: http://www.its.umich.edu/
PRODUCTION SUPPORT (65%)
Provides effective production support for operational activities to ensure highly available, customer focused services including, but not limited to:
Provide Service provisioning and Troubleshooting
Write, maintain, patching of applications/code base used to support automation and service delivery.
Follows procedures and guidelines to install, patch, configure, customize, troubleshoot, upgrade, integrate, and maintain systems, software and network connectivity.
Supports and collaborates with team members, software vendors, and other technical staff on project efforts to achieve implementation plans and timelines.
Reviews and monitors systems for availability, error conditions and performance monitors to ensure system stability.
Provide reports and capacity data to support metrics for hardware warranty, software licensing and asset management systems.
Develops and edits technical support knowledge base documentation, communications and written procedures tailored to the level and type of audience for support and issue resolution.
May require on-call availability and may require working during non-business hours and on weekends.
Escalates/collaborates with more senior staff as necessary
SERVICE IMPROVEMENTS (25%)
Leads small to medium service improvements by evaluating, researching, planning and implementation/updates of new or existing technologies and processes to Virtualization/Cloud Infrastructure and services which may include but are not limited to the following:
Identify gaps in established procedures/processes make recommendations for implementing improvements.
Review technical designs/architecture across platforms comparing them to vendor/industry roadmaps/trends to identify strengths weaknesses and opportunities to re-design, update or improve Services/technical designs/architecture.
Identifies areas of service improvements and potential future enhancements based on customer requests and feedback.
PROJECT MANAGEMENT (5%)
Leads small to medium projects to ensure effective communication and collaboration across the organization while delivering successful completion of projects on time/budget which may include but are not limited to the following:
Prioritize and manage the execution of the resources to the project.
Develop implementation plans and timelines of projects, provide status reports, exchange relevant information with management and project teams, and meet time lines.
Provide accurate time estimates for tasks, identify the teams involved, and notify management of potential risks and issues.
DEVELOPMENT OF SELF AND OTHERS (5%)
Stays current with relevant advances in technologies. Responsible for maintaining and updating knowledge of IT policies and procedures, hardware, software, and technical services. This can include: on-the-job training, attending technical courses or conferences, reading, research, and testing. Develops and follows best practices and procedures and share knowledge with team members.
- Demonstrates skill development by actively participating in growth opportunities for continuous development and improvement and applying new skills/knowledge to the job as evident by the ability to efficiently and effectively perform assigned duties, resulting in meeting or exceeding customer expectations and performance metrics.
Demonstrates effective communication skills when providing training and mentoring to less experienced staff, resulting in staff and teams using and implementing the latest policies, procedures, and best practices to accomplish tasks.
Advancing the Mission: Demonstrates knowledge of the primary mission of the University and Health Systems.
Building Relationship / Interpersonal Skills: Respects diversity; demonstrates respect for the opinion of others; values each person's contribution to the team. Demonstrated ability to develop and maintain positive and cooperative relationships, inside and outside of work group, interacting in a friendly, open, honest and accepting manner. Maintains agreed upon levels of confidentiality.
Creative Problem Solving / Strategic Thinking: Demonstrated ability to prevent and solve simple problems, seeking help from others when required.
Communication: Demonstrated ability to communicate clearly and effectively both verbally and in writing, to differing audiences. Uses appropriate methods of communication (face-to-face, etc.) to achieve desired results.
Flexibility / Adaptability to Change: Understanding and accepting the need for change, cooperating in implementation, and constructively voicing concerns and proposing alternatives.
Leadership / Achievement Orientation: Demonstrated behavior aligned with the values and ethics of the organization and profession. Demonstrated initiative in setting and measuring performance against goals and evaluating results. Demonstrated ability to understand what is expected to do the job well, function effectively in a team, achieve deadlines or milestones, accept accountability for mistakes and take corrective action.
Quality Service: Demonstrated ability to establish and maintain effective relationships with internal and external customers in a manner that consistently meets the organization’s expectations for exemplary customer service. Demonstrated ability to see issues from the customer’s perspective assesses urgency of requests and responds accordingly.
Bachelor’s degree in computer science or a related field, or equivalent combination of education, certification and experience
Minimum of two years experience in a related role performing Virtualization and Cloud Infrastructure administration, automation and support of some or all of the following: VMware, AWS, vCenter, openstack, Azure, Google Compute engine
Minimum of two years experience in IT working independently to successfully install, configure, maintain and support applications and or operating systems
Minimum of two years experience with programming languages, scripting languages or automation platforms
Demonstrated ability to troubleshoot difficult issues and problem solving skills with a focus on process improvement and/or automation
Ability to manage small to medium projects
Demonstrated ability to communicate effectively in technical concepts both verbally and in writing to teams and customers
- Working knowledge of cloud and virtualization solutions
Responsible for protecting data and information from unauthorized release or from loss, alteration, or unauthorized deletion; and, following applicable regulations and instructions regarding access to computerized files, release of data, etc. as stated in a computer access agreement.
Afer hire, candidate will need to have home internet connectivity.
The University of Michigan is an equal opportunity/affirmative action employer.