| The University of Washington (UW) is proud to be one of the nation's premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty. |
To support our faculty, staff, and student worker community, the UW is creating an Integrated Service Center (ISC) as a multi-channel resource (website, phone help desk, and walk-in center) for HR and Payroll inquiries and transactions. The ISC is the mission-critical portal to achieve the goals of the HR/Payroll Modernization Program, the largest single administrative initiative ever undertaken by the University. The ISC will not only support the transition to a new HR/Payroll technology, but will also play a role in facilitating new business processes across campus.
We are seeking highly motivated, entrepreneurial, team-oriented individuals to launch and staff the ISC. You will help to build a world-class shared services organization, dedicated to providing an exceptional customer service experience. You will deliver seamless support services in a one-stop shop where UW employees' inquiries are responded to with enthusiasm, efficiency, accuracy, and full legal compliance. Your commitment to collaboration and customer care will improve the way the UW works and contribute to a culture of service that ensures access and inclusivity for everyone.
The University of Washington's Integrated Service Center has an outstanding opportunity for a Training and Communications Manager to play a key role in managing the training and communications activities for the ISC.
This position will lead the effort dedicated to designing and delivering training to both the internal ISC staff as well as UW staff who use the Workday system as a primary tool in their daily work. This position will also develop and implement communications plans for the ISC that will deliver a wide array of information to the broad campus, stakeholders, UW leadership, and external organizations.
Communications Material Development and Deployment
Research, write and edit communications material (executive communications, e-newsletters, blogs, website content, presentations, etc.) for diverse audiences throughout UW
Solicit input and feedback on communications materials, prepare them for publishing and disseminate them to appropriate audiences using a variety of media
Organize/manage logistics for communications efforts
Plan, develop and execute communication plans, strategies and branding for the Integrated Service Center, ensuing deliverables are produced and reviewed, and delivered on a deadline
Participate in leadership team strategy and decision making as requested
Training Development and Facilitation
Document a well-structured training curriculum for a set of functionality including audience analysis, transition materials, and detailed business process/system training modules using various training methods and tools
Manage curriculum development and training design projects to meet deliverable dates
Collaboratively and proactively work with team members, subject matter experts (SMEs) and business owners to obtain accurate system design information for business processes, and incorporate it to create comprehensive and audience-specific training, demos, and other instructional documentation
Deliver training and facilitate meetings/workshops on a variety of topics to include information gathering, information dissemination, business process workshops, and training on new concepts
Ensure all training content is kept current with ongoing Workday releases
Collaborate on planning for upcoming releases with the Project and Release Manager and other members of the Workday Support Organization
Report Metrics and Milestones
Direct readiness assessments, evaluate results, and present findings in a logical and easy-to-understand manner to sponsors and stakeholders
Create and manage measurement systems to track adoption, utilization, and proficiency of individual changes, and adjust change management strategies and tactics as necessary
Bachelor's Degree in Communications, Training, Organizational Development, HR Management or related areas and a minimum of five years of applicable experience.
A minimum of five years of experience with training and communications.
Applied knowledge of principles, methodologies and best practices related to change management and employee support in the context of a large, enterprise-wide change initiative.
Analytical skills required to measure and assess the impact and effectiveness of communications and training activities, and to recommend and execute improvement actions.
Strong group facilitation skills to establish and maintain positive working relationships with a wide array of stakeholder, colleagues and staff, both within and outside the university.
Demonstrated ability to work independently and as a member of a team; able to work with and through others.
Advanced organizational problem-solving skills including establishing, building, and maintaining internal/external customer satisfaction.
An appreciation of diversity and the benefits of a commitment to cultural awareness and sensitivity in the workplace.
Demonstrated excellent written/oral communication skills, technical documentation skills, user liaison skills and personal interaction abilities
Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration. Familiarity with current legacy systems and processes.
Experience with process development, system analysis.
Experience working in a large university, large medical center or other large complex enterprise.
Experience managing change in the context of an enterprise-wide system implementation/migration from a legacy system.
Experience addressing process improvement as a part of a system implementation.