| Job Title: Director, Operations |
Reports to: Vice President, Accreditation Services
Job Summary: Maintains and implements continuous quality improvement (CQI) of division work processes, systems and protocols to support the delivery of ASHP programs and/or services to internal and external customers.
Major Job Duties and Responsibilities:
1. Assists in strategic planning and recommending policy regarding accreditation activities and suggests improvements in division procedures, methods and cost controls. Supports and implements plan to carry out division goals and objectives.
2. Provides expert guidance to members, staff and others regarding accreditation of pharmacy residency and technician training programs.
3. Serves as liaison with administrative manager to accreditation database vendor overseeing automation of processes and management of accreditation data.
4. Supports the preparation of materials for review by the Commission on Credentialing and the Pharmacy Technician Accreditation Commission.
5. Directs and supports the operation of the ASHP Resident Matching Program in collaboration with National Matching Services.
6. Supports the efficient processing of accreditation applications, academic and professional records, and survey reports for pharmacy residency and pharmacy technician training programs.
7. Contributes to the development and maintenance of national and international pharmacy residency and pharmacy technician training program regulations and standards and supporting accreditation documents.
8. Provides oversight and management of national and international accreditation fees and billing for the division.
9. Conducts pharmacy residency accreditation surveys as assigned.
10. Performs other duties as assigned.
• Requires a minimum of a degree.
• Licensed pharmacist.
• Advanced degree preferred.
• Requires a minimum of seven years of prior related work experience.
• Completion of an ASHP accredited pharmacy residency or equivalent level of practical experience preferred.
• Previous experience as an accreditation surveyor preferred.
• Excellent organizational, management and communication skills.
• Exceptional oral and written (including electronic) communication skills.
• Appreciation of the unique obligations and responsibilities relevant to serving as a member of a professional membership association headquarters staff.
• Professional dedication, communication, skills and potential for demonstrated professional association skills and abilities – such as in committee work, consensus-development, policy development and advocacy on behalf of association members’ views.
• Knowledge of Microsoft Office.