| This is a remote based position. Candidate must be located in either the Midwest or Southern USA regions. |
Want to make a positive and meaningful impact? Then come be a part of iN2L. We are an innovative leader in the world of technology for seniors and we are revolutionizing the senior living industry
iN2L's engagement systems have opened up possibilities for tens of thousands of residents in senior living communities across the country. Using the latest technologies, iN2L breaks down barriers and enables seniors, including those with memory loss, to share their world with caregivers and family members. A simple press of a button on our touch screens can launch hundreds of applications for recreation, social connection, memory care engagement and therapy programs. We bring the world to seniors.
Customer Success Manager (two remote based positions – one in Southern US and one in Midwest US)
The Customer Success Manager will provide training and on-going support to new and existing iN2L customers in the assigned region. This position will be a remote employee working from home, ideally with easy access to a major airport. Travel within the region and occasional travel to our Denver headquarters required. Travel to customer locations in assigned region will comprise approximately 75% of work time.
Responsibilities: Provide onsite installation and training to customers. Gather all stakeholders, set the schedule and provide a prescriptive training formulated from the requirements and goals of the customer and our company.
Provide account management for all customer in the region ensuring successful implementation and ongoing usage of iN2L products.
Conduct site visits to provide additional support and ensure full staff and end user engagement.
Work with customer’s key administrators, marketing staff, and other stakeholders to ensure iN2L is part of the building-wide programming and potential tie to census improvement.
Create best practice curricula and host webinars with potential and current customers.
Respond to all inquiries that are training, engagement or account related.