Provides administrative and/or clerical support for an area and ensures accurate processing of records and information with regular guidance. For more information regarding the physical requirements and environmental conditions for this job, please click here.
Key Functions and Expected Performances:
Performs a variety of administrative support which may include correspondence, calendar/meeting scheduling and/or mail processing.
Maintains files and processes file requests.
Coordinates ordering of supplies and equipment.
Provides accurate and timely support via phone, in person, or in writing.
The responsibilities listed are a general overview of the position and additional duties may be assigned.
Organizational Impact: Performs clearly defined tasks and methods described in detail to achieve standardized solutions that impact own performance with regular guidance.
Problem Solving/Complexity of Work: Follows a well established process to solve routine problems where solutions are clearly prescribed.
Breadth of Knowledge: Has basic job knowledge of systems and procedures that are common to own job.
Team Interaction: Individually contributes to the team.
Core Capabilities - Supporting Colleagues
Develops Self and Others: Continuously improves own skills by identifying development opportunities
Builds and Maintains Relationships: Seeks to understand colleagues priorities, working styles and develops relationships across areas
Communicates Effectively: Openly shares information with others and communicates in a clear and courteous manner
Core Capabilities - Delivering Excellent Services
Serves Others with Compassion: Invests time to understand the problems, needs of others and how to provide excellent service
Solves Complex Problems: Seeks to understand issues, solves routine problems, and raises proper concerns to supervisors in a timely manner
Offers Meaningful Advice and Support: Listens carefully to understand the issues and provides accurate information and support
Core Capabilities - Ensuring High Quality
Performs excellent work: Checks work quality before delivery and asks relevant questions to meet quality standards
Ensures continuous improvement: Shows eagerness to learn new knowledge, technologies, tools or systems and displays willingness to go above and beyond
Fulfills safety and regulatory requirements: Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department
Demonstrates Accountability: Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide high-quality work/service
Stewards Organizational Resources: Displays understanding of how personal actions will impact departmental resources
Makes Data Driven Decisions: Uses accurate information and good decision making to consistently achieve results on time and without error
Core Capabilities - Fostering Innovation
Generates New Ideas: Willingly proposes/accepts ideas or initiatives that will impact day-to-day operations by offering suggestions to enhance them
Applies Technology: Absorbs new technology quickly; understands when to utilize the appropriate tools and procedures to ensure proper course of action
Adapts to Change: Embraces change by keeping an open mind to changing plans and incorporates change instructions into own area of work
Clerical/Administrative (Fundamental Awareness): Clerical/Administration is a skill which includes most clerical and administrative functions typically carried out by secretaries, administrators and others who perform a clerical role. Among the duties are: Ad Hoc Reporting, Calendar Maintenance, Data Entry, Document Duplication, Document Filing and Maintenance, Document Preparation, Employee Record Maintenance, Employee Time Recording, Faxing and Electronic Mailing, Inventory Management, Mail Sorting and Distribution, Meeting Coordination and Scheduling, Message Management, Receptionist Tasks, Special Projects, Spreadsheet Preparation, Travel Arrangements, and Word Processing and Typing.
Calendar Maintenance (Fundamental Awareness): The ability to prioritize and maintain a calendar or calendars of scheduled meetings or events. Able to accurately change or update a calendar with no scheduling conflicts.
Document Management (Fundamental Awareness): The use of a computer system and software to store, manage and track electronic documents and electronic images of paper based information captured through the use of a document scanner.
Ad Hoc Reporting (Fundamental Awareness): The ability to access information from databases and prepare reports.
Communication (Fundamental Awareness): Clearly, effectively and respectfully communicates to employees.
Vanderbilt University Medical Center is a comprehensive health care facility dedicated to patient care, research, and biomedical education. Our reputation for excellence in these areas has made us a major center for patient referrals from throughout the Mid-South. Each year, people throughout Tennessee and the Southeast choose Vanderbilt University Medical Center for their health care because of o...ur leadership in medical science and our dedication to treating patients with dignity and compassion.The mission of Vanderbilt University Medical Center is to advance health and wellness through preeminent programs in patient care, education, and research.