Job Description Summary:
The Sr. Library Assistant, Access Services is responsible for the delivery of quality customer service to library patrons and other library departments. Assists Access Services Managers and coordinators in providing initial and on-going training, development and evaluation of the Access Services student employees. Engages in problem solving and decision making in relation to library policies and procedures, patron inquiries and complaints; utilizes a variety of technological systems to perform routine record maintenance activities. Exhibits teamwork while performing daily activities at the Access Services Desks during the day, evenings, weekends, and overnight as assigned, by monitoring desk schedule and directing student employees in providing services which include: registering patrons, checking-out and renewing library and consortium materials, collecting library fines/fees and recording payments in the libraries integrated database, issuing library cards; responding to inquiries and directional questions, and making appropriate referrals; providing access to the building; verifying visitor eligibility; providing policy and procedural information to patrons signing in visitors and verifying patrons. The Sr. Library Assistant, Access Services will directly report to an Access Service Manager.
Gelman Library operates 24/7 during the regular academic year; all staff must be available to work a combination of daytime, evening, night and weekend shifts.
The Access Services Department manages four (4) major functions of the Gelman Library: Circulation Services, Resource Sharing, Entrance Services, and shelving. Resource Sharing is responsible for processing course reserves as well as consortium and inter library loan items, making materials accessible to patrons in print and electronically.
Entrance Services is the first point of contact for all patrons and visitors to the Gelman Library. Entrance manages visitor sign-ins as well as the building Lost and Found and most keyed access to the building.
The Circulation Services Desk is responsible for maintaining a high level of customer service, checking in and out circulating materials and collecting and assessing fines on customer accounts.
The shelving function of the department is shared among all staff and is fielded through the Check Out desk, where staff prepares carts with materials to be re-shelved In the stacks areas.
*Delivers high level of customer service to library patrons in a fast paced physical environment.
*Works in a team to perform daily Access Services duties: providing access to the building; verifying visitor eligibility; providing policy and procedural information to patrons; checking in and out materials; creating and correcting library accounts; basic cataloging of circulating incidentals; Shelving of returned materials and reserve items; provides basic reference to patrons
*Interprets library policies and procedures and assists users in facilitating access to the building, collections, and services.
*Shows initiative while performing daily activities in the Access Services department. Communicates effectively with teammates to ensure that group goals are met.
*Performs other related duties as assigned. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.
1.Bachelor's degree in an appropriate area of specialization preferred.
2.One year customer service experience (preferably in a library setting).
3.Public or Academic Library experience desired.
4.Willingness, availability and flexibility to work a combination of daytime, evening, night, weekend and overnight hours required.
5.Ability to work independently and diplomatically with patrons and library staff.
6.Ability to give attention to detail.
7.Using the English language, must demonstrate the ability to:
a) Provide routine information about existing policy and procedure, by phone, written correspondence, e-mail, and in person.
b) Actively listen and respond to routine inquiries, requests, and patron concerns.
c) Correctly refer patron to other service points and management as needed
d) Ability to prioritize and individually handle simultaneous events and situations that occur during peak periods within a shift.
e) Communicate verbal instructions to library assistants
8.Ability to recognize the basic elements in a bibliographic citation.
9.Knowledge of Library of Congress Call number classification, or ability to learn.
10.Working knowledge of word processing programs, electronic filing, and ability to learn variety of systems and software including BANNER, Voyager and Illiad.
High school diploma/GED, or equivalent combination of training and experience, is necessary plus 1.5 years of relevant experience, or a bachelor’s degree.