Advertised Summary Job Description: POSITION DESCRIPTION: The Technical Systems Specialist provides systems and operational support for a highly operationally diverse and varied skill user community with a focus on Financial Aid system processing across various schools of Columbia University. Reporting to the Director of Financial Aid IT Operations and Loans Services, the Specialist will be relied upon to provide advanced technical and systems support to various users of SIS and the financial aid subsystem including: serve as independent liaison between users and the SIS technical teams, provide user set-up and desk-top support; envision, develop, document and maintain practices and processes for operations and systems processing. The incumbent will also support financial aid operations and processing through system uploads and feeds. The incumbent serves as a liaison with the IT departments of each individual School and advises and assists Schools with system setup and configuration issues. Provides technical and systems support to users of the PowerFAIDS system; administers user access for financial aid and student information systems; assign, monitor and fulfill daily inquiries and requests via email, fax or phone, regarding all aspects of Student Information System (SIS), Student Services Online (SSOL) and SIS Desktop Reporting (SDR). Coordinate access termination for other student information system components; Plan and accomplish SIS user revalidation and support PwC and other audits as SIS security coordinator; responds to requests for support to resolve technical issues such as installation, Windows authentication, password resets and other PowerFAIDS functionality across a range of platforms and operating systems on multiple campuses. Serves as liaison with CUIT and various IT departments across Columbia to help resolve PowerFAIDS technical issues. The incumbent also supports functions for various student system modules including: provides end-user training and system support; performs planning and support for the development, implementation, and testing of system enhancements and new systems using a variety of technologies including mainframe, client-service, software as a service, and web-technologies. He/she serves as the lead contact and primary administrator for various third party software and applications, including Oracle/AskUs and Fidelity Information Services (FIS) Global. The incumbent acts as business process and systems analyst and technical specialist for student services process and operations; participates in the technical development of new processes and systems to benefit student services; performs other duties as assigned.
General Minimum Qualifications: Bachelor's degree or equivalent combination of education and experience is required. A minimum of 3 to 5 years' related experience with demonstrated success as a technology-oriented professional in a complex organization is required.
Additional Specific Minimum Qualifications: A demonstrated ability to work with a wide range of University and business personnel performing student administration activities is required. An understanding of how technology supports and enhances administrative operations and service provision in a University environment is required. Knowledge of various activities within system operation including File Transfer Protocols, system/database access, and batch scheduling is required. Experience with enhancement, development, and integration of complex student information systems is required. Excellent written and oral communication skills are required. A demonstrated ability to work independently, manage conflicting priorities and work under deadlines is required. Must have a passion for excellent customer service and commitment to exceptional quality.
As a member of the National Collegiate Athletic Association (NCAA) and the Council of Ivy Group Presidents (Ivy League), it is imperative that members of the Columbia University community, in all matters related to the intercollegiate athletics program, exhibit the highest professional standards and ethical behavior with regard to adherence to NCAA, Conference, University, and Department of Intercollegiate Athletics and Physical Education rules and regulations.
Columbia University is an Equal Opportunity/Affirmative Action employer.
Columbia University is one of the world's most important centers of research and at the same time a distinctive and distinguished learning environment for undergraduates and graduate students in many scholarly and professional fields. The University recognizes the importance of its location in New York City and seeks to link its research and teaching to the vast resources of a great metropolis. It... seeks to attract a diverse and international faculty and student body, to support research and teaching on global issues, and to create academic relationships with many countries and regions. It expects all areas of the university to advance knowledge and learning at the highest level and to convey the products of its efforts to the world.