| The University of Washington (UW) is proud to be one of the nation's premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty. |
UW Information Technology (UW-IT)is the central IT organization for the University of Washington, providing critical technology support to all three campuses, UW medical centers and global research operations. UW-IT collaborates with University partners to advance teaching, learning, innovation and discovery at the UW.
UW-IT has an outstanding full time opportunity for a Resource Manager.
The Resource Manager is responsible for managing and developing technical staff within Information Technology Infrastructure (ITI), to include supervision, technology needs assessment, technology skills planning and development, technical resource allocation among projects and services, team building, professional development, and organization development. This position will work closely with ITI leadership (AVP and Directors) to ensure that all projects and services are optimally staffed for achieving technology project and service goals, while also encouraging professional development of the employee. This includes facilitation of moving people to new services or projects to further their professional development as well as bring new perspectives to an effort.
This position manages 20 staff in support of UW-IT and ITI projects and services. ITI provides knowledgeable system and network design and administration, software and network engineering, and operational support for academic systems and networks, administrative systems, and research computing.
This position requires an experienced manager who will be responsible for overseeing, planning, leading and coordinating technical engineering staff on project and service needs, in support of service and project teams, and other staff working on a variety of computing and networking services and projects.
This position requires the ability to implement complex Resource Management processes and practices to support projects and services throughout the UW-IT organization. This position will participate as part of the management team in IT Infrastructure. All work is expected to be of high quality, customer and staff-focused, and accomplished with a positive attitude and with outstanding communication skills. Yearly goals for this position will be written and it's the expectation that they will be attained.
Have a good understanding of services, projects, and the technology required to support them. This position should understand how these fit into their respective portfolios--and how they fit into ITI and UW Information Technology strategy.
Understand the technology needs of customers and work closely with other UW-IT Divisions and ITI Units.
Understand the technical and political environment of services and projects being managed.
Continually work to improve and support all processes and services to ensure we are providing a high level of service availability and support.
Help provide staffing and skill development for both new and ongoing projects and services.
This position will require helping manage work assignments, providing effort forecasts, and reporting on time spent.
Provide consultation to clients, client support teams, project managers, service managers and other technical staff.
Provide technology leadership and support within ITI as well as project management.
Provide coaching to staff on professional development and solving any project or service challenges that arise.
Bachelor's degree in Engineering or Science discipline related field, or equivalent combination of education and experience.
Five years of progressively responsible experience in information technology systems engineering, management, or operations.
Outstanding management and project management skills to include demonstrated ability to set and meet goals, assess resource needs, formulate schedules, and communicate status.
Outstanding experience leading cross-functional teams. Solid supervisory, communication and interpersonal skills with the ability to speak and write clearly about technical issues for both technical and non-technical audiences.
Demonstrated expertise in one of the following technology suites, ie Unix Development and Operations, Java Development, Web, Database, and Development Tools OR Windows Development and Operations, .NET, Storage Engineering and Operations, and Applications Engineering.
Demonstrated knowledge and experience in contemporary distributed computing technologies.
Demonstrated experience in IT Service Management and Project Management fundamentals.
Demonstrated excellent written/oral communication skills, technical documentation skills, user liaison skills, and personal interaction abilities.
Experience managing information technology resources in a complex organization with a large heterogeneous distributed computing environment.
Must be able to manage effectively under pressure, exercising independent judgement in resolving problems
Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration. Experience in a major research university.
Ability to quickly find common ground and solve problems for the good of all; is seen as a collaborator and team player, easily secures trust and support of peers and staff.
Ability to appropriately scan environment and view organizational context. Demonstrates emotional intelligence (self-awareness, self-regulation, empathy, agility, adaptability, and persuasiveness).
| Appointment to this position is contingent upon obtaining satisfactory results from a criminal background check. |
This position leads, manages and contributes to work in a collaborative team environment, supported through a shared working environment, scheduled and ad hoc meetings, and the use of a variety of development and communication tools. The incumbent may need to respond to staffing requirements for service incidents, outages, service or project needs, and respond to customer questions on a priority/urgency basis. The incumbent may need to work varied hours to meet priority project milestones and other externally imposed deadlines and to accomplish work assignments on which the activities of others depend. Occasional travel may be required.
This is an essential position and is required to report to work when UW suspends operations.
The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Criminal Conviction History, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select Apply to this position. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your My Jobs page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.