Summary: The Program Manager YRS is based on-site at a residential facility for youth and will provide supervision to staff, direct service to participants, and help to manage and participate in facility and program operations, among other duties. Individual accountabilities and work volume will be established through the development of annual Success Objectives, within the framework outlined below.
Essential Duties and Responsibilities:
Delegates work assignments to program staff in accord with established policies/procedures and oversees the performance and implementation of those assignments. Works alongside staff to complete the same work assignments.
Develops, implements and monitors appropriate procedures for effective service delivery and administrative efficiency, and ensures quality in their execution.
Prepares performance evaluations for assigned staff, with guidance from higher level management staff.
Participates in interviewing, hiring, discipline, termination and other relevant employment transactions, with guidance from higher level management staff.
Ensures the implementation of organization, division and program policies and procedures.
Provides direct services for appropriate clients, cases and/or projects.
Develops and maintains professional relationships with appropriate groups and organizations, as approved by a higher level management staff.
Remains current in the field of service provided by the program through self-initiated avenues, as approved by a higher level of Management.
Provides training to assigned staff in appropriate facets of the position and conducts in-service training sessions, as requested.
Participates in management team meetings and other meetings, as required.
Initiates requests for regular supervision and interim evaluation and goal setting.
Participates in the development of long-range plans, service delivery model and other significant strategies and/or systems.
Assumes responsibility for the accuracy, substance and timeliness of program reports, projects, schedules and other relevant work products.
Coordinates resolution of basic physical plant and/or equipment issues.
Maintains an appropriate professional demeanor toward co-workers, visitors, clients, supervisors and all others.
Assumes an appropriate role in other program tasks or projects.
Responds to on-call crisis situations 24 hours a day /7 days a week and may carry an agency-issued communication device (email/cell phone)
Adheres to professional standards as outlined by Heartland Alliance, the division of Youth and Residential Services, governmental bodies, DCFS, NASW and other appropriate professional associations, and private funding sources.
Assists in the development of organizational plans/policies related to professional standards.
Provides periodic evaluative reviews and/or in-house and external staff training to ensure that staff understand and continue to adhere to such standards.
Initiates requests for assistance or guidance from Supervisor to address new issues or complex concepts affecting adherence to professional standards.