- The Associate executes ticket sales on Audience View ticketing software at the window and by telephone and provides supervision of the advanced sales operation of the Harvard Box Office
- As Venue representative, executes and supervises pre-event box office activity at Sanders Theatre
- Provides advanced training of student staff and maintains a high level of customer service at all times
- Assists the Manager of Student Ticketing Services in event management duties
Under the direction of the Box Office Manager the Associate provides ticket sales services to customers of the Box Office and insures consistent, high-quality service within the sales staff. Executes ticket sales in person and by phone, accurately reconciles daily cash and credit card receipts, and serves as an information resource to the public for Harvard University events and information on the general area.
Assists the Manager of Student Ticketing Services in execution of event management duties: verifies the accuracy of event setup details, fulfills consignment ticket requests, prepares meeting paperwork, executes email confirmations to producers. Independently processes mail order forms and Student Events Fund ticket requests within established deadlines. Provides backup for website updates and calendar listings.
The Associate independently executes advanced training of new student workers including their first live customer sale. Translates the demonstrated training they received into actual sales, assists staff with initial conversations with customers, answers questions, provides support and feedback on performance.
Works independently supervising the advanced sales operation at the Farkas Hall box office to provide breadth of coverage during peak seasons and coverage for vacations. Opens and closes the office, supervises staff and reconciles daily deposits for each team member. Resolves customer complaints/ticketing issue. Creates ticket packets with sales reports for producers of events at venues outside Sanders Theatre. Coordinates with building security and executes line management for major on-sale dates.
The Venue Representative Manages the pre-show box office for events at Sanders also providing breadth of coverage. Supervises student sales staff in two locations for door sales and "will call" pickup, successfully resolves ticketing issues, secures all monies and inventory. Coordinates with event producers and house management staff and enforces ADA regulations regarding accessible seating. Manages public safety during high profile events and assists with emergency evacuations as the first line in response to emergency personnel.
The Harvard Box Office provides ticketing services for both Harvard and non-Harvard events in Sanders Theatre and for Harvard affiliated events across campus in as many as 60 venues.
The Harvard Box Office operates under the auspices of the Memorial Hall/Lowell Hall Complex a division of The Office for the Arts at Harvard and the Office of Physical Resources and Planning for the Faculty of Arts and Sciences.
When applying for this position please submit your resume and cover letter in our preferred format as one combined document (resume followed by cover letter).
All formal offers will be made by FAS Human Resources
Salary Grade: 051
Union: 55 - Hvd Union Cler & Tech Workers