The Outreach, Prevention and Aftercare (OPA) team is dedicated to building community, hope, permanent connections, social and emotional well-being and opportunities for youth who are homeless or at risk of homelessness. Our team provides youth with structure, support, and guidance in order to increase their self-sufficiency, health, independence and overall well-being. OPA participants receive engagement and support through street outreach, community engagement, and the agency’s Drop in Resource Center (DiRC). The OPA team provides participants with access to a variety of services including meals, transportation assistance, hygiene items, resources and case management services with a focus on increased self-sufficiency, safe & stable housing, and both educational & employment resources and opportunities.
OPA Case Managers are responsible for working as a team to establish and maintain the collaborative and positive tenor of OPA program services. Case Managers are responsible for the direct care of program youth and must demonstrate an understanding of and commitment to the mission and core values of Teen Living Programs. The position reports to the Assistant Director of OPA.
The following duties are the essential functions of this position.
- Provide intake and assessment services.
- Provides trauma informed care and interventions for youth in need or in crisis.
- Provides case management services, including addressing youths’ increased basic life skills, housing needs, education, employment, physical and mental well-being and makes referrals as needed, unless otherwise directed.
- Assist youth with applying to public aid benefits and in obtaining any necessary documentation.
- Maintain a working inventory of client’s needs, such as hygiene, clothes, housing, bus passes, food and food cards, and assist clients in reaching their goals.
- Coordinate with clients to ensure attendance at and participation in appointments, meetings, and activities.
- Distribute CTA passes to youth, (under the terms of the youth’s accountability contract), when transportation is needed for employment, housing, or other critical appointments.
- Provide appropriate referral and placement services for homeless or precariously housed youth.
- Works in collaboration with residential team and clients to determine most appropriate housing and secure placement within the TLP continuum, if appropriate.
- Coordinates with Residential Team to assure a smooth and effective transition of youth during the TLP residential intake and move-in process.
- Document all services clearly and thoroughly in HMIS, ETO, and paper files in a timely manner.
DiRC Milieu Support
- Provides general supervision and appropriate intervention to clients and children present in the DiRC community space, specifically covering at least two shifts per week.
- Conducts weekly educational and personal development groups in coordination with other staff and/or volunteers in consultation, as assigned.
- Monitors the DiRC capacity and environment to ensure safety of youth and staff by assessing the tone and tenor of the milieu and implementing de-escalation techniques as needed, and/or making adjustments to the number of youth accessing the space at any given time.
- Manages any crisis and/or emergency that may occur on the DiRC milieu, whether client or staff related, and effectively completes follow up documentation.
- Assists the Assistant Director of OPA in developing the DiRC schedule of services.
- Helps clients navigate DiRC group schedules, activities, and resources, such as volunteer lead projects, locker program, youth storage, and respite within DRC.
- Oversees, and works in collaboration with, volunteers and interns in the community space and assigns tasks as appropriate.
- Functions as a mentor and advisor to Peer Educators during outreach and activities.
Street Outreach and Community Engagement
- Conducts street outreach and community engagement activities at the direction of the Assistant Director of OPA, and assists in developing the outreach calendar and community engagement plan.
- Provides appropriate youth engagement and intervention in all settings, (e.g., street, schools, partner agencies, etc.).
- During street outreach, dresses in a neat, clean and well-groomed manner in order to model positive life skills for youth participants.
- During community engagement events, dresses in a professional manner that is neat, clean and well-groomed in order to model the professionalism of TLP as an agency.
- Arranges for street outreach clients to access laundry and showers resources offered by TLP, and arranges for staff supervision of the youth while they utilize the services.
- Conducts presentations for community partners, outlining the services provided by Teen Living Programs.
- Functions as a mentor and advise to Peer Educators during outreach and activities.
- Works as a part of a team to provide support and assistance whenever needed.
- Prepares and submits all required forms and statistical programs. Maintain documents regarding participants’ cooperation, daily activities and other records in compliance with agency and external policies, procedures and applicable licensing standards in a timely manner.
- Follows agency policies and procedures for the obtainment of information and providing services to clients.
- Participates in program planning and evaluation.
- Participates in ongoing training.
- Participates in and contributes to regularly scheduled supervisory and team meetings.
- May supervise volunteer and/or intern tasks, as assigned.
- Participates in on-call rotation.
- Performs other duties as assigned.