- Provides advocacy, assessment, and case management services to individuals and families through face to face contact.
- Conducts outreach and intake as assigned.
- Develops case management plans to assist clients in addressing such issues as personal and family adjustments, finances, employment, education, food, clothing, housing, physical and mental health, and substance use.
- Refers program participants to community resources and other organizations as appropriate.
- Responds in a timely manner regarding all requests (written and verbal), and completes forms and case records accurately. Submits such documentation to the Director, Supervisor, or Quality Assurance team within the designated timelines.
- Helps clients modify attitudes and patterns of behavior by increasing understanding of self, barriers, and how both play a role in achieving outlined goals.
- Demonstrates adequate progress toward meeting performance benchmarks outlined by the agency, at the time of quarterly reviews and annual evaluation.
- Participates and contributes actively in regular supervisory and team meetings, and trainings.
- Provides crisis intervention as needed (aggressive behavior; suicide threats, ideation; domestic violence; community violence)
- Screens and assesses psychosocial needs of clients, via Mental Health Assessment, identified through case manager referral process.
- Counsels clients individually, in family, or in groups and establishes appropriate service/treatment plans, reviews case progress and determines case closure according to program guidelines and standards.
- Assists with the development and provision of psycho educational workshops for program participants.
- Assists staff with reporting suspected child or elder abuse.
- Helps clients access CHA Victim’s Assistance program and responds to all Victim’s Assistance requests for outreach, conducts intake and threat assessments, provides safety planning, counseling, or referrals as needed.
- Works with clients and their families on treatment adherence issues with psychotropic medications and maintaining appointments.
- Provides supportive counseling to assist program participants with understanding and cooperating with service acquisition.
- Assists with maintenance of clinical files in accordance with program guidelines.
OTHER DUTIES AND RESPONSIBILITIES
- Completes assessments when required for all family members assigned to caseload.
- Develops agency approved Action Plans that address the stated needs of the family member based on face to face conversations and assessment tools.
- Provides follow within the appropriate designated time frame and documents interactions and progress towards family goals in a clearly stated monthly case note.
- Provides internal or external referrals to assist families in obtaining goals outlined in their individual action plans. This should include links to employment, education, childcare/youth services and other services that would allow them to remain stable in their housing. This could also include housekeeping, transportation, homemaker services, and medical equipment.
- Ensures families who are non compliant with their lease are provided necessary services or referrals to resolve their issue within the designated timeframe.
- Assist residents with completing applications for alternative housing such as public houing or assisted living.
EDUCATION, EXPERIENCE AND/OR CERTIFICATION
- Master’s degree in social work, or counseling. Licensed as an LSW/LCSW or LPC/LCPC.
- Minimum five (5) years related work experience.
REQUIRED KNOWLEDGE SKILLS AND ABILITIES
- Knowledge of theory, practice, and skills of case management, biopsychosocial assessment, and therapeutic intervention.
- Ability to establish and maintain confidentiality.
- Ability to work in diverse community settings with families from diverse cultural, ethnic, linguistic and economic backgrounds.
- Ability to manage multiple and changing priorities.
- Ability to interpret, explain and apply relevant regulations, policies and procedures.
- Ability to communicate effectively, orally and in writing.
- Ability to prepare clear, accurate and effective reports, correspondence and other written materials.
- Ability to work in a team environment as well as independently.
EQUIPMENT AND SYSTEMS OPERATED
- Personal computer and demonstrated computer literacy including knowledge of Word, Excel, and related applications including email and internet search.
- Knowledge and understanding of data tracking systems and navigation.
ADDITIONAL WORKING CONDITIONS
- Background check/clearance may be required.
- Available to work 9am-5pm, as well as some evenings and weekends.
- Work environment consists of both indoor office activities; and community work, including visiting the resident at off-site locations such as their home or place of employment or other location designated by the resident. Walking and or climbing stairs will be required.
- Frequent travel to various work locations in all weather conditions. Must have own transportation.
- Appointees will be required to possess a valid driver's license, a clean driving record and carry Illinois state minimum insurance, employee mobility is necessary to perform essential duties of this position.
This job description is subject to change and in no manner states or implies that these are the only duties and responsibilities to be performed. The qualifications listed above are guidelines, other combinations of education and experience that could provide the necessary knowledge, skills, and abilities to perform the job will be considered.