| EOE Statement:|
Washington University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, genetic information, disability, or protected veteran status.
This Associate Director Residential Housing Operations (ADRHO) serves as a senior member of the Residential Life leadership team and is responsible for supporting the overall mission and direction for the undergraduate student housing program. Specifically, the ADRHO will coordinate and oversee all student housing operations ensuring strong communication and coordination amongst all facets including office operations, maintenance, housekeeping, and housing assignments. The ADRHO is also responsible for establishing protocols for emergency preparedness and response. Serve as the primary liaison with Facilities Planning and Management on the Service Level Agreement: an annual $3.4M agreement that governs basic facilities expenses for Residential Life properties. This does not include the Repair & Renovation budget for Capital Projects, Residential College Operations and Core Residential Life Operations budgets, Furniture Reserve, and Housekeeping Services. The Associate Director is responsible for managing these budgets as well. This position requires frequent communication with Residential Life Accounting Manager to review how current occupancy levels impact our budget and plan accordingly.
PRIMARY DUTIES AND RESPONSIBILITIES:
- Supervise the Assistant Director of Residential Life for Housing Assignments. Provide oversight for all aspects of the housing selection process for new and returning students including training staff, evaluation of the process, implementing changes and improvements and coordinating the promotional efforts. Provide oversight for the Housing Selection Task Force charged with reviewing the Housing Process each year. Coordinate with Undergraduate Admissions on the plan to accommodate all incoming freshmen and transfer student housing needs. Consult with Information Systems & Technology on the continued development of software supporting the housing system. Coordinate the committee (includes Directors of Student Health Services and Disability Resources) which determines the granting of special housing accommodations. Work with Washington University Information Techonolgy and relevant campus partners to ensure training and implemenation of the housing assignments software system.
- Supervise the Assistant Director of Residential Life for Building Services who will serve as a member of the Operations Team in an effort to coordinate furniture management and housekeeping services. Provide support and direction in the areas of staff hiring, training, supervision and evaluation. Ensure that this staff member and their team maintains an inventory of furnishings in all residential areas, and provides oversight for furniture repair and replacement. This also includes the indirect supervision of the Assistant Housekeeping Manager and approximately 70 housekeeping staff.
- Supervise the Manager of Housing Facilities and Services, along with indirect supervision of the Administrative Assistant, and student support workers. Work closely with all student residential facilities maintenance operations and construction and renovation projects. Manage long-term maintenance and renovation and construction plans being cognizant of expenditures and budget contraints. Collaborate with Facilities Planning and Management on day-to-day maintenance issues and the planning and construction of new facilities. Ensure a high level of communication with Residential College Directors and resident Faculty Fellows regarding facility issues in their areas. Provide oversight and management of all key and card access systems in the residential facilities.
- Supervise the Residential Life Office Manager directly, and indirectly supervise the other administrative support staff and student employees. Provide leadership and guidance for all major Residential Life operations including, but not limited to space reservations, publications, and office management, early arrivals and late stays. Responsible for establishing and implementing a strong protocol for the the opening and closing of the residence halls each semester.
- Coordinate and oversee a Residential Life Operations team to ensure strong communication and coordination amongst all facets of office operations including maintenance, housekeeping, office operations, assignments and technology initiatives, as well as facilitate strong communication with the rest of the office and students.
- Represent the Office of Residential Life on various University committees. Notably serve as the primary liaison to Student Technology Services, an important partner to the Office of Residential Life.
- Provide coordination, oversight and leadership for crisis response protocols for staff and residents. Responsible for ensuring that all emergency protocols are up to date, and easily accessible and available to staff when needed. Provide related training to key staff members in the area of crisis and emergency response. Represent the department at the University's Crisis Management Group.
- Develop and manage complex budgets within Residential Life operations. This includes making financial decisions that impact Residential Life's overall financial results. Specific budget oversight includes Furniture Reserve ($.5M), Housekeeping ($4.1M), Repair & Renovation ($.8M), and Capital Improvements ($6.3M). Note these are FY17 budget numbers.
- Completed Masters Degree, plus four to six years of full-time, professional experience in student housing.
- Excellent verbal and written communication skills.
- Ability to develop mutually beneficial relationships with various University partners, e.g., Facilities Planning & Management, Information Services & Technology, Emergency Management, University Police, Undergraduate Admissions, Dining Services, First-Year Center, Auxiliary Enterprises, Quadrangle Housing, etc.
- Excellent organizational skills, including a proven ability to handle multiple projects simultaneously to establish priorities, accomplish goals and meet deadlines.
- Must have excellent leadership skills and is able to support and motivate staff in a variety of working environments.
- Ability to work effectively both as a member of a team, as well as independently.
- Must be able to navigate and create complex systems as well as train others on these.
- Demonstrated ability to work in a collaborative environment with other team members in Residential Life and within the larger University.
Completed Masters Degree in Higher Education or related field, plus seven to ten years of full-time, professional experience in a residential setting.
This position is full-time and works approximately 37.5 hours per week.
Department Name/Job Location:
This position is in the Department of Housing - Residential Life. This position is for the Danforth Campus.
The hiring range for this position is commensurate with experience.
-Retirement Savings Plan
-22 vacation days
-8 Paid Holidays
-Tuition benefits for employee, spouse and dependent children
-Free Metro Link/ Bus pass
-Free Life Insurance
-Health, Dental, Vision
-Health Savings Accounts (HSA)
-Long Term Disability Insurance
-Flex Spending Plan
Human Resources website (hr.wustl.edu)
Internal Applicant Instruction:
Please attach a copy of your most current signed performance evaluation (completed within the last 18 months) to your online account. If you have not received a performance evaluation, you may provide two current signed letters of recommendation (written within the last 18 months), preferably to include one letter from either a current or recent former supervisor. To attach these documents, go to: My Career Tools, Add Attachment, Attachment Type – Performance Reviews or Letters of Recommendation.