| As the region's only Level I Trauma center, Harborview Medical Center (HMC) is well known for innovations and excellence in trauma care and its centers of emphasis: Trauma, Burn, Neurosciences, AIDS/STD, Center for Advanced Reconstruction and Rehabilitation (CARER), and mentally-and medically- vulnerable populations. In addition to the centers of emphasis, HMC serves a mission population for King County. Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region. HMC is owned by King County and managed by the University of Washington (UW) and serves as a training site for UW's School of Medicine. The UW is proud to be one of the nation's premier educational and research institutions. |
Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty.
Harborview Ambulatory Services has an outstanding opportunity for a Clinic Practice Manager of Ortho Trauma Clinic, After Care Clinic, and Pain Clinic This individual will develop and oversee departmental cost centers to assure alliance with and adherence to the organization's mission, vision, values, strategic goals, and business strategies. Emphasizing service excellence, patient safety, employee engagement and organizational integration, the manager leads the department in overall program development and service priorities. The Clinic Manager will be accountable for all Patients are First goals by working to achieve their Leader Accountability Management metrics.
Overall effectiveness is exhibited by:
Effective managing, developing, and evaluating the competence and engagement of assigned workforce.
Effective operational problem solving and communication at all levels.
Effective interdisciplinary and interdepartmental collaboration and service coordination.
Effective evaluation of departmental practices, policies, and continuous process improvement.
Effective planning and evaluation of space, resources, numbers and skills of staff to fulfill mission.
Planning and Goal Setting:
Set reasonable short and long- term unit/department goals, which align with the organization's mission, vision, values and strategic goals.
Monitor performance toward goals and makes adjustments as necessary
Integrate concepts of UW Medicine Patients are First and continual performance improvement into planning, processes and practices.
Solicit and consider customers' (physician, staff, patient, family, other department) input for unit/department planning.
Integrate changes in regulatory bodies' requirements into policies, procedures, and practices as necessary.
Leadership and Professionalism:
Delegate assignments/duties/committees to individuals/groups with consideration for appropriate levels of responsibility and authority.
Provide leadership to appropriate divisional and organizational committees, taskforces, and work teams.
Provide appropriate participation in the development and maintenance of unit/department policies, procedures, and protocols to guide the department's practices.
Model service excellence in daily practice.
Provide timely, ongoing, bi-directional communication to unit/department on management issues and goals.
Responsible for own professional learning needs including attendance at relevant educational offerings, completion of annual evaluation and competencies.
Accountable for unit/department's service priorities, service excellence and goal success.
Organization, Time Management, Decision-Making, and Problem-Solving:
Establishe effective work priorities, methods and project flow for self and assigned workforce.
Run effective meetings, teams, etc that produce tangible, timely results.
Meet deadlines, project goals, and follow up on departmental/clinical/satisfaction issues in a timely manner.
Display resourcefulness and innovation in decision-making and problem-solving.
Demonstrate ability to consider the impact of unit/department-based decisions and actions on the overall organizational philosophy and goals.
Orchestrate change to improve clinical and organizational outcomes.
Internal Relations and Teamwork:
Promote an open, respectful, collegial, fun, working environment with other managers.
Resolve conflicts tactfully, flexibly and diplomatically.
Demonstrate ability to compromise, cooperate, and negotiate appropriately.
Demonstrate maturity, poise, responsiveness and judgment in day-to-day activities.
Collaborate and promote team building with all disciplines and departments.
Inspire teams and individuals to give their best to achieve desired patient, team and organizational outcomes.
Respect and welcome diversity in team members' backgrounds and contributions.
Human Resources Management:
Mentor, coach, and develop staff for customer service and service excellence standards.
Hire based on behavioral interviewing techniques for right person to right role.
Create an environment that is conducive to staff support, growth and satisfaction.
Maintain accessibility, response, and follow-through on off shifts and weekends.
Motivate, stimulate, and positively influence others.
Maintain competent employees through the orientation, evaluation, feedback, continuing education, competency standards and formal disciplinary action processes.
Keep up-to-date on employee performance evaluations.
Provide a range of mechanisms for staff to voice concerns, provide feedback, or make suggestions.
Demonstrate appreciation of the organizational value of a diverse workforce.
Maintain appropriate staffing to fulfill service priorities.
Demonstrate knowledge and skill in working with labor issues/concerns.
Maintain all necessary paperwork (personnel files, leave records, personnel action form (PAF) updates, etc.) for unit/departmental employees.
Maintain a safe environment, identify and report all safety related issues to the proper departments.
Use HMC policy and procedures, reference manuals, and qualified resources for guidance.
Respond appropriately to emergency situations and drills.
Ensure unit/department practices are compliant with regulatory agencies and standards.
Intervene to address illegal/unethical/unprofessional professional practice of any member of the health care team.
Initiate, implement, and evaluate appropriate CQI activities in the unit/department.
Review incident reports, complaints, and other unanticipated events and initiate action plans as appropriate.
Ensure that the environment is in compliance with regulatory laws and standards.
Provide input into capital and operational budgets.
Routinely monitor, manage, and control responsible budgets reporting variance as appropriate.
Develop standards for and monitor employee productivity.
Maintain final approval for unit/department payroll.
Manage resources effectively to cover priority needs.
Anticipate and work with Administrator on variances based on unanticipated changes that will affect budget.
Patient Care Management:
Maintain clinical knowledge base related to clinical area and practice standards for assigned areas.
Maintain appropriate age specific competencies for assigned areas.
Incorporate into decisions that affect clinical practice current trends in care delivery, human error, patient safety, technology, patient population, and economic climate.
Act as a timely resource for staff in complex problem-solving involving patient and family issues.
Actively elicit patient/family/physician/other discipline perceptions of care and make changes for improvements.
Participate in clinical benchmarking, studies, and pilots for the improvement of patient safety and quality outcomes.
Collaborate with relevant other clinical disciplines to assess and address the needs of patient populations served.
Maintain professional relationship through memberships in professional organizations, networking, and high professional visibility (certifications, speaking, publishing, etc.).