NYU Langone is one of the nation's premier academic medical centers that includes five hospitals (Tisch Hospital, Rusk Rehabilitation, Hospital for Joint Diseases, Hassenfeld Children's Hospital of New York, and NYU Lutheran Medical Center) and more than 200 ambulatory locations across the New York metropolitan area. It also includes NYU School of Medicine, which since 1841 has trained thousands of physicians and scientists who have helped to shape the course of medical history. Our trifold mission to serve, teach, and discover is achieved daily through an integrated academic culture devoted to excellence in patient care, education, and research. Learn more about NYU Langone.
We have an exciting opportunity to join our team as a Practice Manager.
In this role, the successful candidate The Practice Manager provides operational leadership and direct oversight of the development and delivery of clinical practices and services, and is responsible for practice operations; patient experience; human resources management; finance management; facilities management; information technology; business development; and organizational development. Administers all aspects of the Faculty Group Practices: 24 full-time clinical faculty; General, Pediatric, Cosmetic, Surgical Dermatology, Phototherapy subspecialties; four primary locations (Midtown and Main Campus) plus five satellites; 35,000 square feet; 70,000 visits per year/$9M net receipts; customer service call center; procedural dermatology, Mohs surgery and phototherapy suites, including NYS DOH certified surgical pathology laboratories. Supervises and develops managers and staff and works closely and collaboratively with faculty and faculty leadership, nursing, revenue cycle management, Faculty Group Practice (FGP) administrators and leadership, and other key stakeholders. The Practice Manager is a key member of the department executive leadership team and works closely with faculty, managers and staff to develop and deliver an efficient, high-volume, high-quality, patient-centered experience to support the Department's research, education, clinical care missions. Reports to Department Administrator.
- Clinical Operations: Monitors and evaluates workflow and productivity to ensure efficiency of systems and processes. Identifies and develops opportunities to improve operations. Establishes goals and objectives to enhance services. Monitors physician schedules, assures appropriateness of support staffing, resolves patient complaints/issues, and establishes operating policies and procedures for a comprehensive and systematic approach for delivery of quality patient care. Achieves excellent quality, patient-centered and timely delivery of services consistent with Department objectives. Ensures adherence to department, institutional and regulatory agency requirements.
- Patient Experience: Develops and leads department patient satisfaction, patient centered care, customer service and access initiatives. Represents department on institutional committees. Creates internal processes and systems to participate in pay-for-performance and other incentive programs to enhance health care quality. Monitors service delivery and outcomes. Identifies opportunities for improvement, plans for change, involves and collaborates with others, develops teams and workgroups, and implements approved solutions. Measures effects of changes and makes revisions as needed to reach desired outcomes. Monitors and reports results of patient satisfaction surveys, and leverages data to improve the patient experience.
- Human Resource Management: Develops and monitors effective staffing, coverage and scheduling strategies. Oversees recruiting, onboarding, and orientation processes. Oversees performance and salary, promotions and disciplinary actions. Manages employee relations issues to resolution. Develops and monitors payroll, overtime and leave policies and controls. Provides systems, processes and structure for administrative training and ensures training needs are met. Fosters growth and development of staff through effective coaching and by coordinating opportunities for continuing education, skill development and career growth. Designs and develops employee incentive and recognition programs to motivate and retain top performers. Participates in organizational development and succession planning.
- Financial Management: In collaboration with the Revenue Cycle Manager and Business Manager, compiles financial and statistical reports for operational and regulatory purposes. Analyzes practice activities and monitors budget to actual performance and benchmarks. Meets regularly with faculty to review billing, collections, productivity, benchmarks and profit & loss reports. Works with faculty to identify, develop and implement opportunities for improved performance. Works with Revenue Cycle Manager, billing compliance, faculty and managers to ensure integrity and compliance in billing operations. Participates in the development of annual operating budgets. Formulates short term and long term financial and operational goals. Oversees and manages expenses within approved budgets.
- Facilities Management: Responsible for facilities management including state of good repair, space and facility planning, utilization and capital projects. Regularly inspects and evaluates maintenance needs of facilities; develops maintenance schedule and budgets. Coordinates capital projects and renovations. Collaborates with RED+F, planners, designers, engineers, contractors and vendors. Manages projects within budget. Reconciles space inventory and utilization with rent/space assessments. Develops and administers space/rent allocation methodologies.
- Information Technology: In collaboration with MCIT, EPIC and FGP administrators, implements and administers information systems and technology across the practices. Reconciles IT and telecom utilization, users and billing. Leads implementation of enhancements or new initiatives, including cost-benefit analysis, startup and annual operating budgets, operation impact analysis and implementation plans including electronic medical records, digital dictation, imaging, pathology and research systems. Develops and tests business continuity and disaster recovery (BCDR) plans.
- Business Development: Participates in planning, development and implementation of new clinical programs, service lines and practice sites. Assists faculty in developing and maintaining strong referral relationships, identifying new sources of patients and revenue, organizing special events and programs, and developing marketing and other collateral materials. Ensures directories and websites are continuously updated, accurate and complete.
- Organizational Development: Represents department on committees and professional organizations. Participates in pilots, taskforces and presentations. Shares best practices. Develops formal and informal networks among peers. Routinely shares information regarding institutional operational and business matters and industry trends with department faculty, staff and administration, with recommendations for action.
- Performs other duties as required.
- Knowledge of fiscal management and human resources management
- Knowledge of principles and practice of health care administration
- Knowledge of healthcare regulatory compliance and reimbursement requirements
- Knowledge of physician practice management
- Knowledge of computer programs including Excel, IDX, data warehouse and Electronic Medical Record
- Core Competency Skills: Demonstrated competence in financial, operations and budget management
- Core Competency Skills: Competence in interpersonal and interdisciplinary communications
- Core Competency Skills: Demonstrated experience in program planning, implementation and evaluation
- Core Competency Skills: Demonstrated problem resolution and decision making
- Ability to: Integrate concepts of management within health care systems
- Ability to: Establish and maintain quality control standards
- Ability to: Prepare budgets and analyze expense reports
- Ability to: Team build
- Ability to: Forecast and manage change
To qualify you must have a Bachelor's Degree in Health Care Administration or related discipline required; Minimum of 5 years of administrative, financial and supervisory experience in an academic medical center with faculty practice/physician organization, research and academic activities.
Candidate is required to become a EPIC super-user within 6 months of start date.
Master's Degree preferred.
Qualified candidates must be able to effectively communicate with all levels of the organization.
NYU Langone provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.
NYU Langone Medical Center is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online.
If you wish to view NYU Langone Medical Center's EEO policies, please click here. Please click here to view the Federal 'EEO is the law' poster or visit http://www1.eeoc.gov/employers/poster.cfm for more information.