| Reporting to the Senior Associate Director of Operations, the Residence Hall Manager is responsible for the day to day management of several residence halls. Responsibilities include but are not limited to ensuring effective delivery of essential front desk services, managing building access control, working with residential students and staff to identify facility needs (and appropriate follow-up with Facilities Services (FS)), coordination with FS property managers to support delivery of services of building maintenance and custodial services, including project liaison responsibilities for the residence halls within the Residence Hall Manager's purview, and working with the Senior Associate Director of Operations to identify long-term facilities goals and objectives. Residence Hall Managers work in close collaboration with the residential staff and faculty and are required to attend bi-weekly staff meetings for which later evening hours may be required, in addition they are required to participate in an on-call duty rotation for after-hour emergencies. Principal Duties and Responsibilities1. Front Desk Management: Manage front desk operations to include mail and package delivery services, distribution of student cleaning and recreational equipment, visitor reception and registration, resident check-in/out, comply with the Family Educational Rights and Privacy Act (FERPA). Hire, on-board, train, and supervise the work of union desk clerks, working with the Senior Associate Director of Operations and the Manager, Human Resources, in the corrective action and grievance procedures, and administering the employee performance evaluation process. Develop desk clerk staffing schedule and ensure that all shifts are covered. Approve employees' time worked and time off requests in Time and Attendance system.2. General Management: Approve and implement building access for all non-residents who need to conduct work in the building. Ensure appropriate partnerships, notifications and communications with Housing & Residence Life, UChicago Dining, Facilities Services, and International House management staff, including conducting investigations of allegations of problematic student/resident behavior interactions with front desk staff; emergency incidents. Work closely with resident staff, including Faculty Resident Masters to support their residential experience. Implement space use and event support procedures including reservations, requesting set-up, AV equipment, and housekeeping as necessary. 3. Expense Coordination: Oversee the purchase of residence hall furnishings. Manage residence hall furniture, furnishings and equipment inventory, replacement and repair. Prepare annual operating budget. Determine purchasing requirements to meet front desk service needs, including building recreational, student cleaning and laundry and other community equipment and all common area FFE. Review and sign off on purchasing invoices.4. Project Management: Participate as necessary in planning, problem-solving, and operational meetings including regular weekly meetings with the Housing and Dining or International House management teams. Provide local coordination for delivery of (FS) maintenance and housekeeping services within the residence halls. Ensure notification of residents of non-routine work occurring in the building. Coordinate with FS on contractor relationship and performance. Monitor and ensure timely response to resident requests for maintenance and housekeeping services, and/or redirect as appropriate. Coordinate delivery of services to support residence hall activities to include residence hall openings, closings, and special events. 5. University commitments: Represent Housing & Residence Life on division and university committees 6. Other duties as assigned. |
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