The Application Developer/Analyst is responsible for ongoing development, maintenance and support of the ServiceNow (a provider of enterprise service management (ESM) software) application, including but not limited to designing work processes and workflows, developing applications and code, optimizing packaged application code performance, maintaining code, and providing support. This position is responsible for ServiceNow projects as a developer, analyst, implementer and reviewer; is responsible for the administration of the clients and user access; and consults on technologies, environments, and other IT Services decisions related to the hosting and/or development of the overall portfolio of internal tools applications assigned to this team. This position Shares responsibility for ServiceNow application strategy and operations, manages changes, mentors and assists other team members with process design and enhancement. Translates business requirements into well-designed applications while balancing user and business needs, technical competencies, industry developments and time constraints. Documents proposed solutions through technical diagrams. Prepares resource estimates. Provides periodic status reports on past, current and planned activities. Works with users and technical staff to resolve problems and responds to suggestions for improvements and enhancements. Diagnoses and repairs systems failures and provides on-call support for problem resolution. Participates in developing user manuals. Maintains up-to-date technical knowledge through a variety of vendor information sources, and may serve as services manager for the purposes of the IT Services catalog. Essential functions:ServiceNow application lifecycle:Design, develop and implement additions, enhancements, changes, upgrades and fixes to the ServiceNow application.Provide documentation and technical drawings as required.Provide analysis of the process designs for ITIL functions utilized within ServiceNow and assess opportunities for improvement.Administration of the ServiceNow application clients and user access. Participate in testing, Quality Assurance, security review, and support of internal applications tools.Manage services through operational upgrades and patches, changes in platforms, service subscriptions, and/or licensing.Maintain, implement, and test modules in cooperation with the Manager and departments utilizing best practices for software development, including automated testing, proper execution of specifications, adherence to documentation standards, and participation in implementation & configuration reviews.Develop & maintain IT Services internally used applications and tools:Assist in design and evaluation of project plans and requirements.With the management team, lead the evolution of our processes, tools, and best practices.Design work processes and workflows, develop applications and code in appropriate programming platforms, developing middleware where appropriate and following coding guidelines including style and security guidelines.Collaborate with other groups in IT Services as needed (consulting on projects, serving on committees, assisting with interviewing, etc.), particularly as a ServiceNow technical and subject-matter expert.Ensure that applications tools continue to meet or exceed evolving standards for use within IT Services.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status or status as an individual with disability.The University of Chicago is an Affirmative Action / Equal Opportunity / Disabled / Veterans Employer.Job seekers in need of a reasonable accommodation to complete the application process may contact Human Resources by calling 773-834-1841 or by emailing email@example.com with their request.
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