| The University of Washington (UW) is proud to be one of the nation's premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty. |
UW Information Technology (UW-IT) is the central information technology organization for the University of Washington, responsible for strategic planning, oversight, and direction of the UW's IT infrastructure, resources, and services. UW-IT provides critical technology support to all three campuses, UW Medicine, and research operations around the world. UW-IT partners with the UW community to enable innovation, learning, discovery, and service.
UW-IT Customer Service & Support (CSS) is a full-service organization providing 24x7x365 support to UW faculty, staff, and students within the ITIL service management framework. We are the liaisons between UW-IT and the University, representing UW-IT and advocating on behalf of our customers. CSS operates the Service Center assisting the UW community; monitors and troubleshoots University systems and applications; and collaborates with UW partners to develop strategic customer solutions.
UW-IT has an outstanding full time opportunity for a Technology Project Manager (TPM).
The Technology Project Manager (TPM) of Customer Service and Support (CSS) is responsible for the management and coordination of IT projects regarding infrastructure and device deployment in networking and communication technologies. CSS provides support of technical services in support of the University's mission. This position provides management of IT projects featuring networking infrastructure within new building construction and remodeled spaces, independently consults with stakeholders to define business needs and requirements, delegates tasks to service fulfillment teams, manages timelines, budgets, scope, risks and contingencies as well as serves as the technical liaison between stakeholders and UW-IT units. Additionally, this position may procure equipment, coordinate device deployment, and maintain inventory, location, and billing databases. The Technology Project Manager partners with UW-IT service teams in the development, design and delivery of those services.
The TPM manages the networking (wired and wireless) and telephony components of highly complex IT projects featuring networking infrastructure within new building construction and remodeled spaces including:
Identify the customer's business technical needs for these services
Consult with network design and architecture teams for comprehensive network design
Review blueprints and prepare outlet schedules for service teams
Manage infrastructure timeline, budget, scope, risks, and contingencies
Communicate, regarding these services, the project status and issues affecting project progress to project team, sponsors, and customers
Delegate and monitor tasks to service fulfillment teams coordinating device deployment and service activation
Maintain inventory, location, and billing databases
He/she manages and coordinates the networking and telephony infrastructure for IT projects, mainly in new construction and remodeled spaces in collaboration with customers and UW-IT. Decisions made by the Technology Project Manager have a significant impact on the networking and communications capabilities through construction and support afterwards.
This individual interacts with local, regional, and national service providers to facilitate incident management, request fulfillment, and problem resolutions. He/she ensures high quality by proactively contributing recommendations for improvement regarding documentation and processes for various services and tools, and contributing toward those improvements which are prioritized by service managers.
UW-IT is a dynamic and complex environment serving a customer base of over 300,000 people, spanning diverse cultures, work environments, and geographical locations. Each CSS staff member is engaged in several projects simultaneously, requiring excellent communication, leadership, and personal interaction.
Bachelor's degree in science, technology, Business or computing or related field .
Minimum of three years of experience performing progressively more complex tasks in a diverse computing and networking environment.
Experience as a project manager of complex technical projects including demonstrated ability to create, implement, and manage small and large complex projects within a team environment.
Proven use and understanding of PMI practices.
Excellent interpersonal skills (including verbal, written, presentation and facilitation skills) with the ability to communicate effectively at all levels within the organization, with both technical and non-technical audiences.
Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration. Experience in a research university or large enterprise.
Familiarity with ITIL Service Management process.
Ability to successfully manage multiple and competing technical projects.
Ability to manage a diverse range of activities in a very visible and pressured environment, exercising independent judgment in resolving problems.
Ability to be an agent of change, exercising critical thinking and reasoning skills along with a focus on continuous improvement.
Ability to advocate on behalf of customers to technical teams as well as provide an outstanding customer experience.
Ability to act on ambiguous situations to keep work moving forward.
Ability to continually develop new technical and professional skills becoming more efficient in knowledge and self-management.
Excellent oral and written communication skills with ability to build and maintain professional business relationships.
Ability to work independently and collaboratively in a team environment.
| Appointment to this position is contingent upon obtaining satisfactory results from a criminal background check. |
Work in an open office environment and contribute to collaborative team work focused on problem-solving. Daily interactions with other team members, subject matter experts and stakeholders at all levels of the organization. While the general working hours are within Monday through Friday, 8 a.m.-5 p.m., the Technology Project Manager will, on occasion, need to adjust hours to accommodate the business needs and deadlines.
The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Criminal Conviction History, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select Apply to this position. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your My Jobs page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.