General DescriptionThe Director is responsible for leading the housing operations within Community Living while closely collaborating with Residential Life, Dining Programs, and Scheduling and Event Services. This position is an important leadership and management role within Homewood Student Affairs. JHU is finalizing its Housing-Residential Life-Dining Strategic Master plan to replace and build new housing along with re-positioning existing buildings to meet the current and future needs of our students. The Director will take an integral part in the plan's implementation.
Key responsibilities include supervising professional staff, managing housing assignments, overseeing all housing facilities including working directly with facilities management, developing short- and long-range renewal and replacement schedules and capital plans. Additionally responsible for keys and card access, mail rooms, and developing policies, procedures, and strategies to ensure an effective, safe, customer service-oriented housing operation for undergraduate students. The Director must be highly collaborative and develop strong working relationships within Community Living and throughout campus.
Reporting Line: The Director of Housing Operations reports to the Associate Dean of Student Life for Community Living.
Essential Job Functions:
- Responsible for the facilities of the 10 buildings that comprise the JHU Homewood Campus on-campus housing with over 2,700 students. Oversee purchasing and upkeep of all furniture, fixtures and equipment. Serve as the primary liaison with the Department of Facilities and Real Estate, Housekeeping, and other JHU offices to assure that all facilities are up-to-date, clean and well maintained.
- Lead and supervise the housing operations professional staff that includes associate/assistant directors who have supervisory responsibilities for non-exempt staff and students. This includes recruiting and selection, training, team building, and all personnel actions.
- Take leadership on all renovations, building projects and other facilities work that occurs within university housing. This includes the planning, decision-making, and evaluating the impact on the residential students during and after the project. Communicate with the project managers and contractors and determine the appropriate communication with students.
- Working with the Department of Facilities and Real Estate to assure all maintenance and housekeeping are performed regularly to a high standard. Assure student work orders are responded to quickly with excellent customer service.
- Project housing space needs for first-year students and second-year students for their two-year residency requirement. Use projected first year student numbers and historical data for sophomore attrition to determine how many upper class students will be able to live in university housing each year. Maintain historical data to document student gains, losses and other trends.
- Oversee all assignments for new and returning students. Using the housing assignment software (StarRez) work with the staff to develop, plan and schedule communications for all student assignments. Coordinate training and use of StarRez
- Determine all accommodations requests (medical, physical, etc.) for students living in university housing in coordination with the Office of Student Disabilities Services. Compile and distribute the student emergency evacuation list each semester.
- Makes final determination for all commuter relocations and special exemption requests from the two-year residency requirement.
- Manage contracts that support housing operations including card access, housing information systems (StarRez), pest control, and laundry equipment.
- Manage the mailrooms for on-campus students' mail including staffing and working with the various delivery agents (i.e., USPS, UPS, FedEx, etc.).
- Develop policies, procedures and strategies to ensure an effective customer service.
- Develop and recommend policies and procedures to support and enhance the life safety and security for student living. This includes working with JHU Department of Health, Safety, & Environment, JHU Security, and the contracted security company at Homewood.
- Working with the Community Living staff, enforce all university and housing regulations and reinforce acceptable behavior standards in the apartments and residence halls. Oversee annual revisions of student housing contract, printed and on-line housing information, policies, procedures, and other materials.
- Manage housing budgets. Take the lead in developing the annual operating and capital budgets by gathering the necessary information and contributing to the development of proposals and projections. Coordinate with the Associate Dean and the Community Living Senior Financial Manager the five year operating and capital budgets.
- Resolve conflicts with students, parents, and other university partners in matters related to housing issues/concerns.
- Be informed of new issues and trends in higher education for students in university housing. Research, gain consensus from staff and students, and write proposals for change to submit to the Associate Dean.
- Assess student satisfaction in housing through formal and informal means, such as benchmarking surveys, customer satisfaction phone surveys, and student focus groups.
- Department liaison to Admissions, New Student Programs, University Security, Parents' Program, Development Offices, Alumni Relations, Athletics, Student Disability Services, Office of Institutional Equity, General Counsel and Student Health and Wellness, and all other university partners.
- Assist with training for all Community Living staff on housing operations.
- Manage move in and move-out for students living in housing. This includes coordinating with Community Living staff to develop correspondence to students/parents, and work with other university departments and vendors to create a smooth and efficient, student friendly entrance to, and exit from each academic year.
- Create ways to increase the recycling and sustainability habits of students and decrease energy usage and waste. Work with the Offices of Recycling and Waste Reduction, Plant Operations and the Office of Sustainability to accomplish this goal. Work with Residential Life on the educational component and with the staff to publish "Green Housing Effect" newsletters that goes to all residential students to educate and assist them in making smart decisions regarding their daily life and the environment.
- Represent Community Living on division-wide and university-wide committees, and staff searches. This also includes participation in Senior Exit Interviews and Medical School Mock interviews.
- Be visible and engaged in campus life events in the evenings and on weekends as needed.
- Work with the Associate Dean of Community Living and colleagues on strategic planning and implementation of plans.
- Perform other duties assigned.