Operates fully accessible shuttle van as a supplement to the fixed route shuttle bus service. Receives instructions from radio dispatcher and responds to requests throughout Cambridge / Allston campuses. Assists passengers with mobility impairments as needed.
Operates shuttle van to meet scheduled and on-demand passenger pick-up requests.
Communicates on two-way radio with dispatcher to receive instructions and confirm changes, additions, or deletions from route schedule.
Assists passengers with mobility impairments both entering and exiting.
Performs daily safety inspection of vehicle and equipment. Completes vehicle condition report that includes requests for maintenance and repair.
Performs daily cleaning of vehicle interior including: emptying the trash receptacles, sweeping the floor, and dusting the seating surfaces. Performs refueling of vehicle as needed.
Distributes and collects rider satisfaction surveys and comment cards.
Performs related duties as required which may include occasional parcel delivery.
Participates as a member of the Passenger Transport Services Planning Team.
Performs related duties as required.
Salary Grade: 001
Union: 42 - Int Un Oper Engineers Loc 877
High school diploma or equivalent preferred. Three to five years of related passenger transport experience preferred. Must possess strong verbal communication skills, a clear speaking voice and solid customer service skills, including courtesy, flexibility, sensitivity, patience and humor. Demonstrated ability to work effectively in a customer-focused team environment required.
Driver Designation: Valid State driver's license required. Driving history must meet University Operations Services standards. A minimum of six years driving experience required.
Special Requirements: Will be required to wear a uniform provided by employer.
Physical Requirements: Must be willing and able to perform physically demanding work outdoors in all types of weather conditions. The incumbent needs the ability to lift up to 50 lbs. Required to sit for prolonged periods of time.
Emergency Status Designation: Critical Operations Personnel
EQUAL OPPORTUNITY EMPLOYER: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Harvard University is devoted to excellence in teaching, learning, and research, and to developing leaders in many disciplines who make a difference globally. Harvard faculty are engaged with teaching and research to push the boundaries of human knowledge. For students who are excited to investigate the biggest issues of the 21st century, Harvard offers an unparalleled student experience and a gen...erous financial aid program, with over $160 million awarded to more than 60% of our undergraduate students. The University has twelve degree-granting Schools in addition to the Radcliffe Institute for Advanced Study, offering a truly global education. Established in 1636, Harvard is the oldest institution of higher education in the United States. The University, which is based in Cambridge and Boston, Massachusetts, has an enrollment of over 20,000 degree candidates, including undergraduate, graduate, and professional students. Harvard has more than 360,000 alumni around the world.