The Faculty of Arts and Sciences Registrar's Office (FAS RO) supports the students, faculty, staff, and alumni of Harvard College, the Graduate School of Arts and Sciences, and the John A. Paulson School of Engineering and Applied Sciences. The Academic Planning Specialist reports to the Assistant Registrar for Academic Planning. This position will work closely with FAS & University constituents (students, faculty, staff, alumni, & leadership) performing a variety of complex administrative/support duties within Academic Planning. This position will serve as the front line of communication for FAS faculty, students, administrative offices and staff on existing policies and procedures related to classrooms, exams, courses, and sectioning.
Responsibilities of the Academic Planning Specialist include: Serve as the first line of communication via email and phone for high level constituents including FAS faculty, staff, students, departments and residential House staff; serve as principal source of information on policies related to FAS courses, classroom space usage, and exams; compose, edit and disseminate correspondence for courses, classrooms and exams; assist departments in scheduling upcoming term course offerings; troubleshoot student enrollment issues as related to course setup and sectioning process; run and analyze query results in order to perform course data validation; train constituents on the my. Harvard student information system related to course development and sectioning functionality; fulfill classroom space requests for special events, course-related events, and student organization requests based on knowledge of FAS scheduling policy; run classroom usage report and post to the Registrar's website; troubleshoot exam proctor questions and resolve technical and logistical out of sequence exams issues onsite during exam period; obtain missing out of sequence exams; organize and assemble exam packets; maintain inventory and order exam supplies; coordinate with Mail Services and FAS departments to disseminate exam booklets each semester; perform outreach to faculty who have not reported final assessment information; edit and maintain content on the FAS Registrar's website; triage questions and direct constituents to appropriate additional support contacts as necessary; provide general administrative and customer support service for the Registrar's Office.
Salary Grade: 053
Union: 55 - Hvd Union Cler & Tech Workers
Three or more years progressively responsible administrative experience.
Relevant coursework or education beyond high school may count towards experience.
Bachelor's degree preferred. Three or more years of office or University Registrar experience. Ability to handle complex and confidential information with discretion. Competency and efficiency using a variety of computer software including MS Outlook and Microsoft Office Suite (including Access). Able to work in a team oriented, customer focused environment in a collegial manner. Ability to work well independently, prioritize multiple projects simultaneously, and meet deadlines; Attention to detail; demonstrated troubleshooting ability; ability to multitask while showing good judgment, diplomacy, and maintaining confidentiality.
EQUAL OPPORTUNITY EMPLOYER: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
About Harvard University Faculty of Arts and Sciences
Harvard University is devoted to excellence in teaching, learning, and research, and to developing leaders in many disciplines who make a difference globally. Harvard faculty are engaged with teaching and research to push the boundaries of human knowledge. For students who are excited to investigate the biggest issues of the 21st century, Harvard offers an unparalleled student experience and a gen...erous financial aid program, with over $160 million awarded to more than 60% of our undergraduate students. The University has twelve degree-granting Schools in addition to the Radcliffe Institute for Advanced Study, offering a truly global education. Established in 1636, Harvard is the oldest institution of higher education in the United States. The University, which is based in Cambridge and Boston, Massachusetts, has an enrollment of over 20,000 degree candidates, including undergraduate, graduate, and professional students. Harvard has more than 360,000 alumni around the world.