full-time position with Neurology; 40 hours per week; Monday - Friday
Offer friendly, courteous, and confidential assistance to every patient to ensure that the patient has a positive experience. Greet patients, while using EPIC to perform the following tasks: check-in, check-out, scheduling and pre-registration.
Screen and triage patient calls to the appropriate resources. Schedule patients for laboratory tests, medical examinations, procedures, and admissions. Resolve schedule conflicts. Use EPIC to access, enter, and edit patient information. Coordinate visits either within the department or between several departments. Telephone and interview patients and/or family members to obtain accurate pre-registration information and to confirm appointments. Print and mail directions, maps, fee schedules, and department specific information to patients. Verify and enter pre-registration and insurance information into the computer system and prepare daily printed schedules for designated areas. Obtain and/or verify patient's demographic data by phone or in person. Confirm appointments by telephone and/or mail. Fill vacancies due to cancellations. Respond to requests for completion of various medical forms for patients such as MVA forms, disability forms, Worker's Compensation forms, etc. Demonstrate awareness of limitations of institutional resources and seek to maximize physician scheduling within this context. Proactively seek to schedule/reschedule patients to efficiently utilize resources (e.g., backfill to cover cancellations or add urgent appointments).
Register patients for clinical appointments. Assist patients or family members with completion of medical insurance forms. Answer phones and provide routine information to callers. Respond to medical records requests. Scan medical records documents into the electronic medical records system. Monitor in-basket in the electronic medical record system. Handle basic in-basket requests and forward others as necessary to the appropriate resource. Documents appropriately in the system. Collects time of service payments, issues receipts, and prepares cash settlement records as required for cross coverage. Discuss patient charges, if appropriate, with patients and/or patients' families. Refer patient to appropriate office if financial counseling is necessary. Assist with basic insurance and third party queries and explains payment policies. Assist with back office duties as needed to ensure consistent patient flow. Maintain familiarity with various types of medical insurance to explain these plans. Assist physician(s) in monitoring the electronic medical records as assigned in signing of operative notes, discharge summaries, and clinic notes. Prepare and mail notes to referring and other physicians on cc list. Operate personal computer to access e-mail, electronic calendars, and other basic office support software. Maintain appropriate level of office supplies and medical forms; order additional stock in a timely manner.
Perform other duties as required.
High School Diploma or GED. One year work experience in a similar service-oriented industry.
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