Provides end-user support services to staff for all desktop technology platforms, mobile devices, and cell phones. Assists the department in evaluating computing needs; configures desktops; installs and upgrades software and hardware components; solves hardware and software problems; identifies and corrects security vulnerabilities and virus infections; maintains office equipment, supplies and computer peripherals.
Requires a Bachelor's degree and 2-3 years of relevant experience, or equivalent combination of education and experience. Experience in Windows Active Directory Domain environment; familiarity with Casper, Apple Configurator and Microsoft SCCM, GSuite; trained in PC workstation repair; well versed installing, troubleshooting and updating Network printers, Windows operating systems, Microsoft products and iOS devices; experience with the following a plus: Firemaker Pro/Go, HelpSystems Intermapper, Adobe products, Remote Support software; ability to foster a collaborative, team centered environment; must be able to work effectively with a diverse population; excellent communications skills; excellent time management skills; excellent organizational skills; excellent customer service skills; knowledge of the practices, policies and procedures, and of local and wide area networks; skilled in the use and support of personal computers and office equipment, applicable programs and systems, and in troubleshooting information systems and equipment problems; ability to operate information technology systems, to troubleshoot and repair equipment, to communicate effectively and to train others; ability to understand and communicate technical issues to non-technical end users, as well as probe to gather pertinent information needed for effective problem resolution; desire to learn new IT and hone existing talents. Occasional weekends and evenings. Valid Driver's License preferred. Ability to life computing equipment (PCs, Printers, etc...) on a daily basis. IT Industry certifications preferred.
Background check: Criminal and Education
Recruiting Start Date:2017-02-15-08:00
Job Posting Title:Information Technology Support Consultant
Time Type:Full time
Scheduled Weekly Hours:37.5
Please note that in order to be considered an applicant for any staff position at Brown University you must submit an application form for each position for which you believe you are qualified. Applications are not kept on file for future positions. Please include a cover letter and resume with each position application.
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