Standard Chartered is a leading international banking group committed to building a successful and sustainable future for our people, our customers and the communities we serve. With 1,700 branches and offices in 68 markets in Asia, Africa and the Middle East, we offer exciting and challenging international career opportunities to over 89,000 employees.
To facilitate the Initiation & Follow up of Chargebacks / Retrieval Requests / Representments (& Other subsequent Cycles) to ensure meeting of Customer Timelines, Card Association Timelines and compliance of the relevant Card Association regulations & Internal Controls
Key Roles and Responsibilities
1. Initiate Retrieval Requests / Fulfillments / Chargebacks / Representments / Pre-Arb / Pre-Compliance as per Advises / Instruction from Team Member 2. To ensure proper maintenance of all Relevant Documentations / Reports and their Archival / Retrieval 3. To ensure timely processing of all relevant Financial Entries, related to the Chargeback process, into the Card Accounts of Customers 4. To ensure timely communications to Cardholders / Customer Services Representatives / Fraud & Risk Units & other related parties - all relevant information regarding Outstanding / Resolved Disputes 5. To ensure adherence to all the Sub Process Level requirements handled on a day-to-day basis 6. To record & maintain, all data on Daily / Periodic processing of disputes & execution of activities required for the MIS 7. Comply with the Regulations & Timelines of Visa / Master / AMEX / UnionPay Network with respect to all Cycles of Chargebacks / Retrievals / Arbitrations / Compliance
Qualifications and Skills
During the selection process, prior performance appraisals are available for review by the Hiring Line Manager, if the Hiring Line Manager decides this is required
Candidates will not be considered for positions at a global grade more than one level above their current grade
Existing line managers will not need to be informed by the employee unless and until the candidate has accepted the job offer
How To Apply
You can search and view current opportunities across our organisation and apply immediately by visiting www.standardchartered.com and selecting Careers. To help speed up your application, please note the following:
- You will need to log in (or register if you are visiting our careers site for the first time) before you can apply for a specific role
- Some roles may require you to undertake an online talent assessment in addition to completing the application form (to facilitate this process it is preferable that you provide us with an email address as part of your contact information) - We will ask you about your education, career history and skills and experience, it may be helpful to have this information at hand when completing your application
It usually takes 15 - 20 minutes to complete the application form; you can save your application at any time and return to complete it at your convenience.
Third Party Applications
Please note: Applications from third parties are not accepted unless by invitation.
Diversity and Inclusion
Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.
Equal Opportunity Employer
Standard Chartered is an equal opportunity employer. We have a meritocratic culture where each individual employee is valued and respected for who they are as a person and for what they bring to the organisation.