Bank of America is one of the world's largest financial institutions, serving individual consumers, small- and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services. Bank of America Merrill Lynch is the marketing name for its international businesses and is a long-established participant in Asia Pacific with a presence since 1947. With 23 offices in 12 geographies, covering nine currencies, more than a dozen languages and five time zones, the company offers an integrated and comprehensive set of products and services across Global Corporate & Investment Banking, Global Markets and Wealth Management, serving the needs of individual, corporate, institutional and government clients, combining the best of local knowledge and global expertise.
Bank of America Merrill Lynch is committed to attracting, recruiting and retaining top diverse talent from across the globe. Our diversity and inclusion mission is to actively promote an inclusive work environment where all employees have the opportunity to achieve personal success and contribute to the growth of our business. Each of our global Employee Networks bring together employees, create dialogue and awareness in support of our Diversity and Inclusion mission. Job Description
Ensure that all job processes within Payments department are performed timely, accurately and completely.
Ensure that all outstanding items that require follow up actions are resolved timely and accurately. Know when to escalate customer's problems or requests.
Prepare reports that are required internally and externally as and when requested.
Ensure that all audit findings and business process improvements are implemented and practiced timely.
Good knowledge of the internal desktop procedures and also processes as outlined in the Risk Assessment Database pertaining to area of responsibility
Good knowledge of policies/rules/guidelines and regulations set internally and externally that are applicable to the banking business activities set by the Bank, Bank Negara Malaysia, Association of Banks in Malaysia, Internal Compliance, Know Your Customer (KYC), Customer Information Protection Review (CIPR), Anti Money Laundering (AML), OFAC, Antiboycott etc. pertaining to area of responsibility
Good knowledge of the GBS system including all its functionalities and applications
Good oral and written skills to promote effective communication
Ability to plan and prioritize daily work to achieve efficient and effective management of time.
Ability to perform accurate review and effective control of documents.
Core Competencies (Job specific) Grow the Business
Identify and elevate inefficiencies and improve work processes. Encouraged to explore ideas for improving process by leveraging Six Sigma process improvement tools.
Understand how product and services under your responsibility can meet customer needs.
Identify solutions that benefit the customer and the bank.
Willingly shares the workload of others on the team: volunteers assistance and responds when asked for help
Constructively handles disagreements or conflicts to reach a resolution
Focuses on and celebrates team accomplishments
Possess a positive and supportive attitude towards changes and challenges. Supports team decision once they have been made
Communicate clearlyCommunicate clearly and in a straightforward manner to customer and co-workers. Listen actively to them. Be client focused in providing a high level of customer service
Protect the Customer and the BankFollow appropriate fraud prevention and security procedures (KYC) Be attentive and react to potential fraud and security problems (AML) Guard the confidentiality of customer and Bank of America information (CIPR) Know when and how to decline a customer's request
Inspire TrustTake ownership and responsibility for the dept's (ultimately the Bank's) success. Use appropriate urgency when responding to customer and co-worker requests Follow through on commitments to customers and co-workers Set high standards of performance for self and Bank of America
Posting Date: 14/02/2017 Location: MY--Kuala Lumpur