Overview: The Learning Management Systems Administrator provides technical leadership in the support of Jhpiego's learning management system (LMS). This position is responsible for the support, design, development, implementation, delivery, and maintenance of content, assets, and other resources used for instructional functions. The Learning Management System Administrator is the primary system administrator for Jhpiego's LMS and oversees the installation of all system updates and upgrades, as well as tools and software integrated with the LMS. Work is performed under the supervision of the Deputy Chief HR and Administrative Officer.
Works on assignments dealing with the routine and daily operation, use, and configuration of the Jhpiego LMS.
Manages community areas within the LMS including functionality, appearance, tabs, and settings.
Identifies and communicates opportunities for process and quality improvements, providing feedback on usage, defects, and suggested enhancements.
Acquires and maintains knowledge of current technology as it applies to LMS software and systems.
Maintains procedures and policies to ensure the security and integrity of systems/networks.
Writes and maintains technical procedures and policy documentation.
Collaborates with the HR Business Partner on training needs and opportunities for the expansion of talent development within the organization.
Acts as an internal consultant by analyzing data and recommending solutions to utilize the LMS to deliver, track training and measure performance to meet organizational objectives.
Creates and updates resources to train and support learners on how to use the technology for online and professional development.
Creates user logins as needed and assigns user permissions.
Creates and manages user structures including the creation of user groups and learning cohorts.
Manages course enrollment including progress tracking. Course Management:
Publishes and archives online or blended learning solutions, assigns training curricula, and adds and deletes resources.
Works with the Information Technology department to manage the course asset library.
Populates course information and assigns learners.
Develops and updates standardized tools and reporting for ongoing access to learning information;
generates standard and custom reports.
Analyzes reporting data and recommends strategic direction to HR, technical managers, or others, as appropriate.
Creates and manages the overall course structure and sets up course programs based on specifications from the instructional designer.
Manages tracking of course revisions and history.
Builds online assessments and evaluations in LMS for courses.
Manages relationship with third party vendor LINGOs and facilitates the successful linkage of LINGOs courses to the Jhpiego LMS.
Provides troubleshooting assistance for users regarding logging in to the LMS and accessing courses.
Troubleshoots and resolves issues relating to system functionality and software systems.
Serves as point of escalation for support issues, which may include interaction with LMS vendor and other vendor support services.
Reviews and monitors system performance.
Works with the instructional technologist and instructional designers to troubleshoot and resolve technical issues related to accessing the LMS and course content.
Minimum 2 years of related experience required as an LMS administrator or in similar position
Technical skills including troubleshooting, and understanding of directory, file structures, and systems
Ability to troubleshoot and resolve technical issues
Ability to collaborate with others at all levels of the organization as well as vendors
Ability to gain new technical skills quickly
Customer service skills, responsive attitude
Strong oral and written communication skills; ability to communicate complex technical concepts in layman's terms
3 years or more of related experience required as an LMS administrator or in similar position preferred
Coursework and/or certifications relating to learning management system administration preferred
Social media or knowledge management experience
Familiarity with course design and development
Working knowledge of multiple web design technologies, such as HTML
Foreign language proficiency in French, Portuguese or Spanish
Experience working with an international constituency
Johns Hopkins University remains committed to its founding principle, that education for all students should be grounded in exploration and discovery. Hopkins students are challenged not just to learn but also to advance learning itself. Critical thinking, problem solving, creativity, and entrepreneurship are all encouraged and nourished in this unique educational environment. After more than 130... years, Johns Hopkins remains a world leader in both teaching and research. Faculty members and their research colleagues at the university's Applied Physics Laboratory have each year since 1979 won Johns Hopkins more federal research and development funding than any other university. The university has nine academic divisions and campuses throughout the Baltimore-Washington area. The Krieger School of Arts and Sciences, the Whiting School of Engineering, the School of Education and the Carey Business School are based at the Homewood campus in northern Baltimore. The schools of Medicine, Public Health, and Nursing share a campus in east Baltimore with The Johns Hopkins Hospital. The Peabody Institute, a leading professional school of music, is located on Mount Vernon Place in downtown Baltimore. The Paul H. Nitze School of Advanced International Studies is located in Washington's Dupont Circle area.