| General Summary|
It is anticipated that this position will be for Second Shift, Monday through Friday. Based on operational needs, other shifts may be considered and/or a regular shift on Saturday or Sunday may be included in the regular workweek.
The Operations Coordinator reports directly to the Facilities Maintenance Manager. The primary responsibilities of this position is to coordinate and oversee the operations and service maintenance activities of staff working on the assigned shift, to serve a primary point of contact for service calls during the shift, to liaison with Operations and Services Managers in facilitating shift work tasks and ensure requests for work generated on the shift are completed or communicated to the Facilities Service Center. The Operations Coordinator will serve as the primary point of contact for Facilities Management service contractors and staff operating at the University during the shift and will coordinate access as needed for in house staff. May be assigned a regular work week that includes a Saturday or Sunday.
Serve as primary point of contact for maintenance calls, requests for service and emergencies during the shift. Resolve a wide variety of customer service issues such as pest control, housekeeping, mechanical and lock related requests. Coordinate repairs and maintenance efforts within University Facilities Management operations. Monitor and direct the activities of Facilities Management staff assigned to operations and other related duties. Organize, schedule, assign and manage productivity of Facilities team members and work orders as assigned.
Assist with developing and the completion of preventative maintenance activities, including the collection of updates of equipment inventory. Coordinate the quality control inspection program to academic and residential buildings to ensure that all campus buildings are maintained at University standards. Coordinate GIS data collection activity and assist with snow removal operations as needed.
Coordinate inventory management of residential and academic furniture. Schedules the repairs and delivery of furniture. Tracks warranty repairs of furniture and other related duties.
Assists with deferred maintenance program including assistance in obtaining accurate quotes and coordinating contractor schedules. Manage small maintenance and repair projects scheduled which may include oversight of vendors or student workers to insure efficiency, safety and quality. Liaison between EEM and Facilities Management on certain projects including mold remediation, asbestos abatement, and lead paint removal as it relates to Operations and Services.
Promote the University's commitment to customer service by:
Build effective partnerships with co-workers throughout the University by freely sharing appropriate information and providing assistance when needed.
Ensuring optimum service to all internal and external partners in response to all requests for service and information.
Maintaining an environment that is welcoming to persons of all backgrounds, nationalities, and roles.
Other duties as assigned
The University of Massachusetts Lowell is committed to increasing diversity in its faculty, staff, and student populations, as well as curriculum and support programs, while promoting an inclusive environment. We seek candidates who can contribute to that goal and encourage you to apply and to identify your strengths in this area.
-Associates degree in a related field and 3 years related operations/maintenance experience;
-HS Diploma or equivalent and 6 related year's related operations/maintenance experience
-Two or more year's leadership experience
-Demonstrated ability to work with employees in teams, including building morale and team-building
-Capable of assigning work and holding employees accountable for meeting and following University processes and standards pertaining to daily work assignments in terms of safety, quality, and customer service
-Troubleshooting and problem solving skills
-Proven commitment to providing excellent customer service
-Demonstrated knowledge of safety regulations pertaining to facility maintenance
-Ability to develop and manage good working relationships with the Facilities Management Team, university faculty and staff, students, supporting contractors, and local government officials
-Possess a current valid driver's license
-Demonstrated willingness to serve in emergency after-hours and recall situations
-The ability to work effectively with diverse groups
-Strong experience working with personal computers for office communication and management purposes, i.e., electronic work order management systems, email, and calendars
Preferred Qualifications and Experience:
-Bachelor's degree (Building/Management a plus) and 5 or more years' successful operations/maintenance experience in an institutional setting
-Experience successfully overseeing day-to-day activities of maintenance staff
-Experience in a commercial, institutional or large residential building or campus setting
-Lead Paint Certified
-Building Operator Certification or equivalent
-Construction Supervisor License
-Skills or experience in multiple contractor trades
-Demonstrated proficiency with a work order or preventative maintenance system
-Demonstrated knowledge of ADA/BOCA/Building Codes