Senior Benefits Specialist
Santa Clara University
Department: HR Benefits
Part Year: No
FLSA Status: Exempt
Standard Hours (hours per week): 40
Serves as the subject matter expert on federal and state regulations regarding leaves of absence. Responsible for the administration and coordination of all medical and industrial leaves. Counsel and assist faculty and staff regarding the ADA process, including interpreting policies, procedures, and regulations. Responsible for the administration of complex benefits programs with regard to plan options, policy features, enrollment, and other requirements. Ensures compliance with federal and state laws. This position serves as the contact for interactions and transactions with faculty, staff, and vendors/providers regarding benefits program features, eligibility, plan enrollment and status change and claims processing, review, assistance and troubleshooting.
Provides management and supervision to an HR Associate and student employees. Maintains benefits records and documents necessary for implementing benefit coverage. This is a regular, full-time, exempt position. Reports to Manager of Benefits.
Essential Duties and Responsibilities:
1. Provide Counsel, Analysis, and Administrative Support to BenefitsProfessional resource to faculty and staff concerning medical and retirement benefit-related issues.Conduct Benefits Orientation and benefit program training.Design and develop processes for annual open enrollment process.Provide individual and group counseling regarding medical benefit programs.Manage the new hire paperwork process, including benefits enrollments and separations; and open enrollment/ life changes through Automated Enrollment System.Oversee the setup, update and maintenance of manual and electronic benefit plan records and changes for all eligible employees.Oversee all additions, changes and terminations of enrollment information that is entered in all benefit management systems are audited for accuracy, in a timely manner. Assist participants in reviewing on-line data.Oversee the maintenance benefit supplies and update materials.Oversee collection and maintenance of documents for reconciliation of benefit accounts, between HR and GL, and HR and vendor listings.Oversee wire transfers, including notifying the appropriate Finance representative, for the participants deferrals to the 401(a), 403(b), HCRA, and Dependent Care plans.
2. Workers Compensation Administration on Assigned DivisionsEducate and inform employees regarding workers compensation process and their rights.
Coach and counsel supervisors and department chairs regarding their role in the workers compensation process.3. Faculty and Staff Leave ProcessingDevelop and conduct workshops and education sessions regarding the leave process.
Consult and coach supervisors and department chairs regarding their responsibility when a leave is requested.Coordinate the leave process for eligible faculty and staff.
Educate faculty and staff on the rights of the employees regarding Short-term and Long-term disability claims.
4. Supervise HR Associate
Manage and supervise HR Associate and student employees. Define work roles, processes, skills development and growth opportunities, set performance objectives and measures, and coaching to one HR Associate and two or more student employees.Provide training in all HRIS system, reconciliation, file creation, and file retention, data collection, reporting, data processing, and customer service.
5. ADA Administration
Counsel and assist faculty and staff regarding the ADA process, including interpreting policies, procedures, and regulations.
Coach and counsel supervisors, and department chairs regarding the ADA process, including interpreting policies, procedures, and regulations.Manage the interactive process for ADA reasonable accommodation requests.
Engage employees in interactive process for Reasonable Accommodations requests. Work with faculty or staff and supervisor to evaluate the essential functions of the position.Coach and consul the appropriate department to facilitate a final determination regarding the request.Ensure the confidentiality of the records and develop continuous process improvements and safeguards to ensure such confidentiality. Ensure the University complies with all applicable federal and state laws as it relates to persons with disabilities.Coordinate case management with specialists, such as rehabilitation technicians, health care providers, and potential vendors to collect supporting documentation, including medical records, evaluations and/or other pertinent information by a qualified medical practitioner within the last three years.
6. Account ReconciliationMonitor and evaluate the monthly reconciliation of all benefit accounts.Assist with annual audits of medical and retirement benefits plans.
7. Contribute to HR Outreach and Communications.
Develop, design, and implement outreach programs tailored for multiple client constituencies.Assist faculty and staff with interpretation regarding the Department of Human Resources policies and procedures.Develop benefits and retirement related workshops.Demonstrate continuous effort to improve operations, decrease turnaround times through continuous process design and development.Streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.
8. Perform Other HR Related DutiesPerform benefits related systems testing as determined by the schedule of patches, tax updates and functional upgrades.Perform benefits related data and system audits.Join in the University community via committees, projects, and events.
Develop and evaluate HR department policies, procedures, and systems with a goal of improving service, functionality and efficiency.9. Perform Other Duties as Assigned
Provides Work Direction:
Manage and supervise HR Associate and student employees. Define work roles, processes, skills development and growth opportunities, set performance objectives and measures, and coaching to one HR Associate and two or more student employees.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The items below are representative of the knowledge, skills, abilities, education, and experience required or preferred.This position requires the ability to effectively establish and maintain cooperative working relationships within a diverse multicultural environment.
The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. In accordance with the Americans with Disabilities Act, as amended, the California Fair Employment & Housing Act, and all other applicable laws, SCU provides reasonable accommodations for qualified persons with disabilities. A qualified individual is a person who meets skill, experience, education, or other requirements of the position, and who can perform the essential functions of the position with or without reasonable accommodation.
Considerable time is spent at a desk using a computer terminal.
May be required to travel to other buildings on the campus.
May be required to attend conference and training sessions within Bay Area or in- or out-of-state locations.
May be required to occasionally travel to outside customers, vendors or suppliers.
Ability to lift and move moderately heavy objects, up to 25 pounds safely.
The work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this job.
Typical office environment.
Mostly indoor office environment with windows.
Offices with equipment noise.
Offices with frequent interruptions.
PC proficiency required. MS office highly desired.
Knowledge of HRIS systems desired, PeopleSoft preferred.
Commitment to understand and support Santa Clara Universitys distinctive Jesuit education vision and willingness to model institutional values of competence, conscience and compassion, in pursuit of its mission and goals.
Excellent communication, organization, and time management skills, including attention to detail.
Demonstrated proficiency in business math and writing.
Ability to maintain high levels of customer service and data input accuracy in an extremely busy and often interrupted environment.
Ability to comprehend and interpret benefit information as it applied to the daily operation of the benefits department.
Ability to handle confidential information with sensitivity and discretion.
Ability to exercise professional and courteous demeanor in responding to the public, including commitment to customer service, both internal and external to the department.
Education and/or Experience:
Bachelors degree or equivalent required.
Five to seven years of related work experience in Human Resources with a minimum of three years full time work experience in Benefits Administration required.Preferred:
CEBS, CBP, SHRM-CP/SHRM-SCP, or HRCI- PHR/SPHR Certificate.
Higher education professional work experience.
Salary Information: $2668.83 - $3137.67 semi-monthly
Open Until Filled: Yes
Special Instructions to Applicants:
To view the full job posting and apply for this position, go to https://jobs.scu.edu
About Santa Clara University
Santa Clara University is a comprehensive Jesuit, Catholic university located in Californias Silicon Valley, offering its 8,800 students rigorous undergraduate curricula in arts and sciences, business, and engineering, plus masters, Ph.D., and law degrees.
Distinguished by the highest retention rate and ranked second among all masters universities in the West by U.S. News and World Report, Santa Clara University is Californias oldest operating institution of higher-education. The University is focused on creating an academic community that educates citizens and leaders who will build a more just, humane, and sustainable world.
Santa Clara University is an Equal Opportunity/Affirmative Action employer, committed to excellence through diversity and inclusion, and, in this spirit, particularly welcomes applications from women, persons of color, and members of historically underrepresented groups. The University will provide reasonable accommodations to individuals with a disability.
Santa Clara University annually collects information about campus crimes and other reportable incidents in accordance with the federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. To view the Santa Clara University report, please go to the Campus Safety Services website at http://www.scu.edu/cs/. To request a paper copy please call Campus Safety at (408) 554-4441. The report includes the type of crime, venue, and number of occurrences.
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