There are two major components of the BSA portfolio: Production support activities to maintain the current environment and activities designed to leverage our investment in technology resources.
- Provide tier 1 and 2 production support for all technologies related to supply chain functions, including use of PeopleSoft, interfaces between PeopleSoft, peripheral devices and other supply chain software
- Document and deliver system training to operational staff and customers
- Investigate and resolve abnormalities in data or system functions
- Manage access for supply chain personnel and others to supply chain information systems and tools
- Develop and maintain PeopleSoft queries and other information resources as needed
- Creates and/or resolves help desk tickets as assigned
- Respond to customer inquiries about technology and use from other sources
Leverage investment technology resources
- Collaborate with operational teams and customers to formulate system objectives and projects focused on continually leveraging existing technology resources.
- Serve as functional leads to identify, plan, and execute major projects focusing on implementation of new technologies and/or interfaces between clinical and supply chain systems.
- Provide consultative services to support best use of PeopleSoft
- Develop and document system and business requirements using standard templates and forms, including process flows, test scripts, testing scenarios, and training.
- Perform limited project management tasks including required resources and time estimates, and milestone and task planning
Characteristics and Abilities of a successful Supply Chain BSA
To perform both components of the BSA portfolio, candidates at a minimum must possess or be able to demonstrate the following characteristics and abilities.
- Demonstrate proficient knowledge of principles, practices, standards, technologies, and procedures related to competent business systems analysis including adapting to new documentation standards
- Anticipate, comprehend and distills issues, provide context, validate assumptions against facts, and analyze and evaluate various courses of action to generate comprehensive solutions
- Demonstrate originality, ingenuity, assessment of unusual circumstances, and variation in approaches used to develop alternative solutions.
- Apply different and unrelated processes and problem solving methods to complete portfolio of assignment.
- Work on more than one task at a time by prioritizing own assignments, schedules, and meetings resulting in timely completion of work.
- Demonstrate Excellent verbal, written, negotiation, conflict resolution, and problem solving skills
- Demonstrate Attention to detail and accuracy
- Learn and apply new technology, system functionality, and industry knowledge to support the use of information systems
- Work autonomously with little direct supervision to maintain an organized work load
- Maintain confidentiality with clinical, management, and other organizational data/information
- Develop and deliver presentations and speak publicly as an advocate for supply chain
- Promote cooperation and effectively manage relationships
- Make independent decisions that positively impact operations.
- Rely on experience and judgment to plan and accomplish assigned tasks and roles
- Bachelor's degree in related field.
- 2- 5 years of experience with ERP and/or EHR data systems including system configuration and system testing activities
- Expertise with Excel, Word, Visio, Access, MS Project and other support tools to perform job functions
- Significant experience developing flow charts, business process maps, standard work instructions, and system testing requirements and scenarios
- 5 years of experience in health care supply chain environment
- Experience working with financial, operational and clinical data
- PeopleSoft Supply Chain Management modules especially Inventory Management
- Reasonable knowledge of University of Michigan’s and Michigan Medicine’s business functions
- Demonstrated organizational and project management skills
- Demonstrated application of LEAN problem solving tools
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act.
Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.
The University of Michigan is an equal opportunity/affirmative action employer.