This is a full-time position with Vanderbilt University Medical Center (VUMC) and offers an opportunity to grow your Microsoft Collaboration skills (Unified Communications) and leverage your Desktop Support experience.
We are specifically looking for experience that includes Desktop Support (Help Desk), knowledge or exposure to Microsoft Collaboration tools (Lync, Sharepoint, Exchange) and overall knowledge of Microsoft technologies.
With this background, the successful candidate will join a highly experienced team of Collaboration specialists and will find challenge, reward and new skills in this role.
Manages systems and infrastructure components for computing environments and collaboration and communications systems with some guidance. Provides support services for systems administration, networking, system-level storage management, performance tuning, monitoring and capacity planning. Assists in researching, evaluating and documenting current and future technologies. Maintains integration with other systems. Provides support to customers. For more information regarding the physical requirements and environmental conditions for this job, please click here.
Key Functions and Expected Performances:
Organizational Impact: Delivers job responsibilities that impact own job area/team with some guidance.
Problem Solving/Complexity of Work: Uses existing procedures, research and analysis to solve standard job related problems that may require some judgement
Breadth of Knowledge: Requires subject matter knowledge within a professional area to meet job requirements
Team Interaction: Individually contributes to project/ work teams
Supports the enterprise communication and collaboration systems.
Ensures integrity, security, stability and recoverability of systems.
Provides technical support research.
Core Capabilities: Supporting Colleagues
Develops Self and Others: Continuously improves own skills by identifying development opportunities
Builds and Maintains Relationships: Seeks to understand colleagues priorities, working styles and develops relationships across areas
Communicates Effectively: Openly shares information with others and communicates in a clear and courteous manner
Core Capabilities: Delivering Excellent Services
Serves Others with Compassion: Invests time to understand the problems, needs of others and how to provide excellent service
Solves Complex Problems: Seeks to understand issues, solves routine problems, and raises proper concerns to supervisors in a timely manner
Offers Meaningful Advice and Support: Listens carefully to understand the issues and provides accurate information and support
Core Capabilities: Ensuring High Quality
Performs excellent work: Checks work quality before delivery and asks relevant questions to meet quality standards
Ensures continuous improvement: Shows eagerness to learn new knowledge, technologies, tools or systems and displays willingness to go above and beyond
Fulfills safety and regulatory requirements: Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department
Core Capabilities: Managing Resources Effectively
Demonstrates Accountability: Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide high-quality work/service
Stewards Organizational Resources: Displays understanding of how personal actions will impact departmental resources
Makes Data Driven Decisions: Uses accurate information and good decision making to consistently achieve results on time and without error
Core Capabilities: Fostering Innovation
Generates New Ideas: Willingly proposes/accepts ideas or initiatives that will impact day-to-day operations by offering suggestions to enhance them
Applies Technology: Absorbs new technology quickly; understands when to utilize the appropriate tools and procedures to ensure proper course of action
Adapts to Change: Embraces change by keeping an open mind to changing plans and incorporates change instructions into own area of work
Server Administration: Possesses sufficient fundamental proficiency to successfully demonstrate the skill in practical applications of moderate difficulty. Generally works under the direction of others while accomplishing assignments. Has retained equivalent knowledge from past experience.
Server Configuration Management: Has had training in or on-the-job exposure to configuration management tools that combine elements of vulnerability assessment, patch management, automated remediation, and configuration compliance to help reduce risks by ensuring that systems are configured properly.
Server Installation and Upgrade: Demonstrates a working knowledge of the utility programs required for installing and upgrading assignment-related software. Has a working knowledge of appropriate operation systems and access methods.
Server Monitoring and Tuning: Possesses fundamental proficiency to successfully produce reports and graphs from performance metrics and SAR data. Generally works under the direction of others while accomplishing assignments. Has retained equivalent knowledge from past experience. Can use the facilities available to gather performance data and produce basic reports.
Server Security: Has training, light experience and general knowledge of the security requirements and concepts of various platforms, including mainframe, networks, electronic data interchange, distributed, and personal computer. Demonstrates knowledge of security standards and procedures.
Vanderbilt University Medical Center is a comprehensive health care facility dedicated to patient care, research, and biomedical education. Our reputation for excellence in these areas has made us a major center for patient referrals from throughout the Mid-South. Each year, people throughout Tennessee and the Southeast choose Vanderbilt University Medical Center for their health care because of o...ur leadership in medical science and our dedication to treating patients with dignity and compassion.The mission of Vanderbilt University Medical Center is to advance health and wellness through preeminent programs in patient care, education, and research.