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The Program Manager of Employment Retention is responsible for ensuring the successful compliance of contracts which prepare clients for employment, achieve employment retention, and/or engages clients in services beyond employment readiness, such as training and specialized employment placement. The Program Manager of Employment Retention manages and facilitates the ongoing work of staff associated with these contracts including workplace supports, retention tracking, and/or access to further training and career path employment opportunities. This position has responsibility for 3 sites: Chicago: Belmont Cragin (60639) and West Loop (60661)and South Holland (60473).
Essential Duties and Responsibilities:
Maintain contractual compliance through demonstration of outcome progression toward completion of all deliverables
Conduct a monthly quality assurance review against the contract plan resulting in 100% contract compliance; implement and ensure the completion of a 30-day corrective action plan when review is less than 100%
Review relevant Standard Operating Procedures (SOPs) and staff adherence to facilitate retraining and/or revisions as needed
Distribute on-time and accurate reports for assigned contracts as prescribed by the funder and vetted through internal structure/protocol
Coordinate audit preparation for assigned contracts and review audit-readiness prior to actual audit
Review financial statements to ensure budget compliance and explain variances in written monthly summary
Observe performance and provide regular coaching to staff on an ongoing basis
Regularly engage staff in development of annual performance goals, performance check-ins, completion of mid-year reviews and annual self-evaluations
Create opportunities to cross train staff to create interest in other work aspects, identify areas for staff development, and leverage resources
Required Knowledge, Skills and Abilities:
Ability to manage workflow to outcomes despite client challenges
Strong and proven successful supervision and facilitation skills, able to coach in one-to-one and group settings
Strong program design, oversight and practical problem solving and planning skills
Must be able to write and communicate clearly; competent skills with MS Word, Excel, and PowerPoint
Ability to build collaborative working relationships with internal and external stakeholders
Education and Experience:
Bachelor’s Degree in related discipline
Three (3) years of management experience in a similar capacity
Demonstrated success in managing others; able to document staff development practices
Demonstrable, replicable success at providing interventions effective in customers’ lives
The Safer Foundation supports, through a full spectrum of services, the efforts of people with criminal records to become employed, law-abiding members of the community and as a result, reduce recidivism.
All positions are Full-Time (40-hours/week) and located in the Chicago Metropolitan area unless otherwise specified.
Safer Foundation is a national leader in prisoner re-entry and employment programs. A nonprofit organization based in Chicago, Safer was founded more than 42 years to help people leaving prison find jobs so they could successfully transition back into their communities. But people with criminal records faced a stigma that made securing employment difficult.
The situation is even more dire today..., especially in the United States. Despite accounting for only 5 percent of the world population, the U.S. leads the world with its incarceration rate. And an overwhelming majority of individuals returning from prison face more complex challenges to getting and keeping a job.
This means the services Safer Foundation provides are even more important. In fact, we know, and an abundance of research has shown, that the most difficult barrier—and the single-most crucial factor—to successful reintegration is a job.
When our clients find jobs, they become valuable contributors to their families and their communities, while saving taxpayers millions of dollars.
Re-entry is now recognized as an important issue that has captured our nation's attention and support, and Safer Foundation is proud to be a leader in the discussion and advocacy efforts occurring on the local, state and national levels.