Advertised Summary Job Description: The Administrative Assistant will support physicians in the day-to-day operations of the Clinical Practice of the Neuroendocrine Unit/Pituitary Center, including clinical and academic administrative responsibilities.
Meet and greet patients in a professional cordial manner, maintain constant awareness patient flow and monitor patients in waiting area. Answer telephone and EHR task lists triaging calls/messages to all applicable parties. Collect messages from answering service each morning and follow-up, including taking phones on/off service at beginning and end of the workday. Schedule and confirm appointments for office using GE/IDX Web. Obtain demographics and insurance prior to visit and verify insurance through Experian to ensure account is secured prior to visit. "Arrive" patients in GE/IDX, request insurance cards, picture ID, obtain medical records from new patients, intake forms and scan into electronic health record. Obtain insurance referrals and pre-authorizations for specialists and procedures such as MRIs according to Managed Care guidelines. Obtain prior authorizations for medications as necessary. Obtain approvals for medications administered by physicians in the office, maintain schedule for injection administration and arrange delivery of medications per each patient's injection schedule. Follow cash management ColumbiaDoctors guidelines by collecting TOS payments and outstanding balances prior to patient visit, create daily TOS Cash/Check logs, prepare patient receipts, make deposits and reconcile against daily schedule. Review and submit charges through electronic health record with an understanding of ICD9-CM and CPT coding. Reconcile encounters against daily schedules. Post payments, process refunds, review and follow up on Accounts Receivable. Access patient account inquiry on GE/IDX in order to respond to patient inquiries. Follow ColumbiaDoctors Revenue Cycle Policies and Procedures.
Coordinate and arrange schedules and agendas for practitioners. Maintain faculty credentials for University, Hospital and Managed Care compliance. Responsible for facilities management, equipment maintenance and supplies inventory of the clinical practice space and operations of the clinical Neuroendocrine Unit. Maintain patient charts, file records and scan records into electronic health record as needed. Obtain results of laboratory testing, MRI scan and other testing as needed. Perform other duties as assigned.
General Minimum Qualifications: Requires a bachelor's degree or equivalent in education, training and experience, plus two years of related experience.
Additional Specific Minimum Qualifications: At least 2-4 years experience in a medical office. Working knowledge of Managed Care, Medicare and Medicaid Insurances and have an understanding of how the insurance plans work, including referrals and pre-authorizations. Computer literate to include keyboarding skills. Must possess strong organizational and leadership skills. Excellent customer service skills. Must be able to interact with all levels of staff and must have an understanding of patient confidentiality. The candidate must ensure service excellence by becoming thoroughly familiar with the "Seven Principles of Behavior" and putting them into practice in carrying out job responsibilities and confirms to all applicable HIPAA, billing compliance and safety guidelines.
Preferred Qualifications: Knowledge of GE/IDX Web Scheduling. Knowledge of electronic heath record, specifically Allscripts. Knowledge of Microsoft Office Applications.
As a member of the National Collegiate Athletic Association (NCAA) and the Council of Ivy Group Presidents (Ivy League), it is imperative that members of the Columbia University community, in all matters related to the intercollegiate athletics program, exhibit the highest professional standards and ethical behavior with regard to adherence to NCAA, Conference, University, and Department of Intercollegiate Athletics and Physical Education rules and regulations.
Columbia University is an Equal Opportunity/Affirmative Action employer.
Columbia University is one of the world's most important centers of research and at the same time a distinctive and distinguished learning environment for undergraduates and graduate students in many scholarly and professional fields. The University recognizes the importance of its location in New York City and seeks to link its research and teaching to the vast resources of a great metropolis. It... seeks to attract a diverse and international faculty and student body, to support research and teaching on global issues, and to create academic relationships with many countries and regions. It expects all areas of the university to advance knowledge and learning at the highest level and to convey the products of its efforts to the world.